DEP WTC General Correspondence Form

NYC 9/11 Public Portal Document

5 • Number of Repairs to Distribution System • Average Backlog of Repairs to Distribution System • Number of Hydrants Repaired or Replaced • Percent of Broken and Inoperative Hydrants • Leak Detection - Survey Linear Footage

Critical Objective; Maintain the integrity of the sewer collection system. • Number of Catch Basins Cleaned - Complaints • Number of Catch Basins Cleaned - Programmatic • Catch Basin Resolution Time • Percent of Catch Basins Resolved within thirty days. • Number of Catch Basin Complaints Resolved • Number of Sewer Construction Repairs

Key Public Service Area; Bill and collect revenue for water and sewer usage.

Critical Objective; Ensure that billing is accurate and timely. • Percent of bills estimated. • Collections indicator(s)? • Call center data?

Key Public Service Area; Improve public safety and quality of life through enforcement of City laws and rules in the areas of air pollution, noise pollution, hazardous materials and asbestos.

Critical Objective; Respond to complaints in a timely maimer. • Complaint response times.

Critical Objective; Enforce compliance with rules and regulations. • Violations issued. • ECB Violation results (Sustained, dismissed, etc.)

Critical Objective; Respond to and report hazardous materials emergencies in a timely manner. • Response time to emergencies. • Time to begin remediation.

NYC-WTC_000149840