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Declaration of Emergency and air monitoring discussion, March 2002

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Internal discussion regarding Declaration of Emergency, air monitoring requirements, FEMA grant coverage, and contract structure for debris cleanup operations.

NYC-WTC_000164290–000164293

Folder label: “E-mails 2002 M. Gilsenan

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NYC 9/11 Public Portal Document

Gilsenan, Michael From: WTC Hotline [[email protected]] Sent: Thursday, March 21,2002 1:22 PM To: Andrew Tucker (E-mail): Anita Sher (E-mail): Caroline Bragdon (E-mail): Chris D'Andrea (E- mail): Eddie Gabriel (E-mail): Greg Butler (E-mail): Jessica Leighton (E-mail): Jim Miller (E- mail): Laurel Blatchford (E-mail): Lee Ilan (E-mail): Liza Henry (E-mail): Louise Cohen (E- mail): Mike Gilsenan (E-mail): Nancy Jeffery (E-mail): Reena Mahajan (E-mail): Roger Hayes (E-mail); Rose Marabetti (E-mail); Sam Benson (E-mail); Sandy Mullin (E-mail); Tom Frieden (E-mail): Vince Coluccio (E-mail) Cc: David Longshore (E-mail); Liza Henry (E-mail): Rose Marabetti (E-mail); Vince Coluccio (E- mail) Subject: Summary of Hotline Calls Received Wednesday 3/20/2002

Good morning everyone,

The voicemail problems were finally sorted out last night and we were able to receive messages directly from hotline callers calling during off hours. 1 checked the messages this morning and only received 3 messages total: 1 was a test message from a hotline worker, 1 was a hang-up and 1 was a genuine caller whom I called back. Based on these results, I cannot explain why it appears that we are receiving so many calls at night. One possible answer is that our line is getting crossed with an 0TB line, 1 was here early in the morning and received 5 calls for 0TB. 1 have asked telecommunications to look into this problem.

Until we know whether the call volume reported is truly reflective of hotline calls, I will stop summarizing these reports. The following is a summary of calls received from 11:00 AM to 7:00 PM (our operating hours) on 3/20.

26 calls received by the system from 11:00 AM - 7:00 PM on 3/20 18 of these calls were answered by operators 8 of these calls were hang-ups

of the 18 calls answered by hotline operators: 1 was a cleaning question 4 were related to the outdoor environment 1 was a health question 3 were indoor air testing requests 4 were questions for the old WTC hotline 4 were "other" questions for DEP/DOH 1 was school-related (PS 89)

Please e-mail us with any questions or comments.

-Caroline

Lower Manhattan Air Quality Hotline 212-221-8635, Hours of Operation 11:00 AM - 7:00 PM

To reach Hotline Operators please call: 212-704-5115 To fax Hotline Operators: 212-704-5170

1

NYC-WTC_000164291

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NYC-WTC_000164291Source: NYC Law Department, mirrored locally

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Request for WTC hotline FAQs, May 2002 · Box DEP Box 43

NYC-WTC_000162294

Correspondence requesting existing frequently asked questions to assist with shifting WTC calls from one hotline to another.

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