Weekly summary of calls received by the WTC hotline regarding environmental conditions in lower Manhattan.
NYC-WTC_000164271–000164274Folder label: “E-mails 2002 M. Gilsenan”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Gilsenan, Michael From: WTC Hotline [[email protected]] Sent: Monday, March 18, 2002 12:18 PM To: Andrew Tucker (E-mail); Anita Sher (E-mail): Caroline Bragdon (E-mail): Chris D'Andrea (E- mail); Eddie Gabriel (E-mail): Greg Butler (E-mail): Jessica Leighton (E-mail); Jim Miller (E- mail); Laurel Blatchford (E-mail); Lee Ilan (E-mail); Liza Henry (E-mail); Louise Cohen (E- mail); Mike Gilsenan (E-mail); Nancy Jeffery (E-mail): Reena Mahajan (E-mail); Roger Hayes (E-mail); Rose Marabetti (E-mail); Sam Benson (E-mail): Sandy Mullin (E-mail); Tom Frieden (E-mail): Vince Coluccio (E-mail) Co: Vince Coluccio (E-mail) Subject: Summary of Hotline Calls for Friday, 3/15
Good morning everyone,
Below is a summary of calls received on Friday, March 15 at the hotline. Please note that we received 175 calls on Saturday and 179 calls on Sunday (people just listened to the message for our operating hours and hung up.) Do we want to add the voicemail option so we can call back the people who want to leave messages?
Call Summary For Friday, 3/15 182 calls midnight to midnight 133 of the calls received during off hours 49 calls received during open hours 10 calls were hang-ups 39 spoke with operators
Of the 39 calls received by operators: 15 were for other WTC (non-environment) related questions and will be re-coded as "Old WTC Hotline" questions 6 were cleaning questions 5 were outdoor environment questions 6 were health questions 4 were indoor air testing requests 3 were "other" air quality hotline questions
The hotline seems to be averaging about 30-45 substantive calls a day. Once Roger's crew starts flyering downtown the pace is likely to pick up, but for now we seem to be able to handle the calls with 3-4 operators, 3 supervisors (one from each agency) and 1 data entry person. Please respond with comments/questions.
-Caroline
Lower Manhattan Air Quality Hotline 212-221-8635 To reach Hotline Operators please call: 212-704-5115 To fax Hotline Operators: 212-704-5170
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NYC-WTC_000164273
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NYC-WTC_000162294
Correspondence requesting existing frequently asked questions to assist with shifting WTC calls from one hotline to another.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.976
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000163742
Summary of calls received by the WTC Hotline on April 15, including inquiries about cleaning, environment, and specific contaminants.
1 shared topics · Same agency, volume and box · similarity 0.973
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143592
Legal notice from City Law Department directing preservation of World Trade Center-related documents for potential litigation and identifying contact for document inquiries.
1 shared topics · similarity 0.976
machine-extracted · confidence unavailable · Check page ↗1 shared topics · similarity 0.976
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138414
Daily summary of calls received by the WTC Hotline on March 29, categorizing inquiries about cleaning and environment.
1 shared topics · similarity 0.976
machine-extracted · confidence unavailable · Check page ↗1 shared non-person entities · 1 shared topics · similarity 0.976
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138426
Memo notifying staff of planned March 20 demonstration at Chambers and West regarding debris removal operations, outlining eight requested operational changes.
1 shared non-person entities · 1 shared topics · similarity 0.974
machine-extracted · confidence unavailable · Check page ↗1 shared topics · similarity 0.973
machine-extracted · confidence unavailable · Check page ↗1 shared topics · similarity 0.973
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138418
Daily summary of calls received by the WTC Hotline on March 22, noting inquiries about cleaning and outdoor environmental conditions.
1 shared topics · similarity 0.973
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138415
Daily summary of calls received by the WTC Hotline on March 28, including counts for cleaning and environmental questions.
1 shared topics · similarity 0.972
machine-extracted · confidence unavailable · Check page ↗1 shared topics · similarity 0.972
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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NYC-WTC_000162065
Notice instructing staff to preserve original World Trade Center documents as evidence for potential legal actions against the City.
Filed in the same folder
NYC-WTC_000162066
Daily summary of calls received by the WTC hotline on May 1, 2002, categorized by topic.
Filed in the same folder
NYC-WTC_000162067
Daily summary of calls received by WTC hotline operators on May 1, 2002, categorized by topic.
Filed in the same folder
Filed in the same folder
NYC-WTC_000162073
Daily summary of calls received by the WTC hotline on May 2, 2002, including requests for indoor air testing.
Filed in the same folder