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E-Mails Hotline M. Gilsenan
Label derived from the City's folder field. The City does not supply document titles.NYC-WTC_000138425Page image
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NYC 9/11 Public Portal Document
Gilsenan, Michael From: WTC Hotline [[email protected]] Sent: Monday, March 18, 2002 12:18 PM To: Andrew Tucker (E-mail); Anita Sher (E-mail); Caroline Bragdon (E-mail); Chris D'Andrea (E- mail); Eddie Gabriel (E-mail); Greg Butler (E-mail); Jessica Leighton (E-mail); Jim Miller (E- mail); Laurel Blatchford (E-mail); Lee Ilan (E-mail); Liza Henry (E-mail); Louise Cohen (E- mail); Mike Gilsenan (E-mail); Nancy Jeffery (E-mail); Reena Mahajan (E-mail); Roger Hayes (E-mail); Rose Marabetti (E-mail); Sam Benson (E-mail); Sandy Mullin (E-mail); Tom Frieden (E-mail); Vince Coluccio (E-mail) Cc: Vince Coluccio (E-mail) Subject: Summary of Hotline Calls for Friday, 3/15
Good morning everyone,
Below is a summary of calls received on Friday, March 15 at the hotline. Please note that we received 175 calls on Saturday and 179 calls on Sunday (people just listened to the message for our operating hours and hung up.) Do we want to add the voicemail option so we can call back the people who want to leave messages?
Call Summary For Friday, 3/15 182 calls midnight to midnight 133 of the calls received during off hours 49 calls received during open hours 10 calls were hang-ups 39 spoke with operators
Of the 39 calls received by operators: 15 were for other WTC (non-environment) related questions and will be re-coded as "Old WTC Hotline" questions 6 were cleaning questions 5 were outdoor environment questions 6 were health questions 4 were indoor air testing requests 3 were "other" air quality hotline questions
The hotline seems to be averaging about 30-45 substantive calls a day. Once Roger's crew starts flyering downtown the pace is likely to pick up, but for now we seem to be able to handle the calls with 3-4 operators, 3 supervisors (one from each agency) and 1 data entry person. Please respond with comments/questions.
-Caroline
Lower Manhattan Air Quality Hotline 212-221-8635
To reach Hotline Operators please call: 212-704-5115 To fax Hotline Operators: 212-704-5170
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NYC-WTC_000138425
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NYC-WTC_000138425Source: NYC Law Department, mirrored locally
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