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WTC Hotline call summary report, April 8, 2002

Machine-extracted title · confidence 95%

Daily summary of calls received at the WTC hotline covering cleaning issues, environmental conditions, and health referrals.

NYC-WTC_000163666–000163667

Folder label: “E-mails 2002 M. Gilsenan”

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NYC 9/11 Public Portal Document

Gilsenan, Michael From: WTC Hotline [[email protected] ] Sent: Tuesday, April 09, 2002 12:30 PM To: Andrew Tucker (E-mail); Anita Sher (E-mail); Caroline Bragdon (E-mail); Chris D'Andrea (E- mail); Eddie Gabriel (E-mail); Greg Butler (E-mail); Jessica Leighton (E-mail); Jim Miller (E- mail); Kara Cadag (E-mail); Laurel Blatchford (E-mail); Lee Ilan (E-mail); Liza Henry (E-mail); Louise Cohen (E-mail); Mike Gilsenan (E-mail); Nancy Jeffery (E-mail); Reena Mahajan (E- mail); Roger Hayes (E-mail): Rose Marabetti (E-mail); Sam Benson (E-mail): Sandy Mullin (E- mail): Tom Frieden (E-mail); Vince Coluccio (E-mail) Co: Kelly McKinney (E-mail): David Longshore (E-mail) Subject: Summary of Calls Received at the Hotline on 4/8/02

Good afternoon everyone,

Below is a summary of the calls that were received by hotline operators Mon, April 8:

We received a total of 27 calls during operating hours: 9 were about cleaning issues 2 were about the outdoor environmental conditions in lower Manhattan 4 were health-related or DOH contacts 2 were potential requests for indoor air testing 5 were for the old WTC hotline 3 were "other" questions 1 was a question about schools 1 was a hang-up

We received 0 voicemails overnight.

-Liza

As of 12:30 pm today (Tues, April 9) we have received 2 calls.

Lower Manhattan Air Quality Hotline 212-221-8635, Hours of Operation 11:00 AM - 7:00 PM To reach Hotline Operators please call: 212-704-5115 To fax Hotline Operators: 212-704-5170

1

NYC-WTC_000163666

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NYC-WTC_000163666Source: NYC Law Department, mirrored locally

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Request for WTC hotline FAQs, May 2002 · Box DEP Box 43

NYC-WTC_000162294

Correspondence requesting existing frequently asked questions to assist with shifting WTC calls from one hotline to another.

1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.963

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