E-mails 2002 M. Gilsenan

NYC 9/11 Public Portal Document

purchase of one under this program. Do you plan to purchase a HEPA vac?” (DBE) If the answer is yes: “You will need to contact FEMA directly at . That number again,.

(37) “EPA has prepared a series of fact sheets covering this program, health information, cleaning information, including obtaining a HEPA vac, monitoring information, and related questions and answers. This information is all available in printable format on our Web site at w-w-w dot e-p-a dot g-o-v forward slash w-t-c. If you don’t have access to the Internet, I can have this information sent to you by e-mail, fax or postal-mail. Can you access the Internet or do you need it sent to you?” (DBE)

“Thank you. That’s all we need. (Ifcleaning or testing is requested.) EPA’s scheduling and cleaning contractors will be in place by the end of June and will be contacting you shortly after that. (Ifinformation needs to be sent) We will send the information you requested in the next several days. Now, if you have a pen or pencil, I am going to give you a tracking number. This number, along with the last four digits of your Social Security number, will allow you to check on progress on your request on our Web site. You will also need this number if you need to call this hotline for information on your request. Your tracking number is □ex (auto-generated).

“Thank you for calling EPA’s (insert cleanup name) Hotline.”

Note: Do not solicit questions, but ifcaller has questions, refer to the indexed FAQs available by clicking on FAQs on the left sidebar ofthis Web page.

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