OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
14) Demonstrate that they have security measures in place to protect the confidentiality and integrity of the data. The data shall not be made available to the public unless authorized by EPA to release the information.
15) Record the information generated by the script (Attachment 1) in a database to be created and maintained (other than data entry) by the Agency.
16) Respond to caller questions with answers made available in a Frequently Asked Questions (FAQs) format on EPA’s Web site. Convey to EPA (via e-mail) questions for which there are no FAQs answers and, when a response is generated by EPA, convey that information back to the original requestor. [Note: These new Q&As will be added to the bank of FAQs on the Agency Website.]
17) Provide data and statistics regarding call volume and nature of requests, daily in an electronic format to be specified, on the information recorded in the database before noon next business day.
18) Provide supervisors to manage operators, including the handling of difficult calls ifom the public, and to act as liaison to USEPA/DEP staff.
19) Allow DEP/EPA staff to visit premises or be stationed at the site to conduct quality assurance, i.e. serve as resource/provide supervisors or operators with training and information updates.
20) Provide quality assurance that technology, information dispensed, and customer service standards are maintained through random call monitoring.
21) Distribute by mail or fax, health and cleanup information (approximately 12 pages, to be provided by EPA).
22) Contact by telephone people (on a list generated by EPA) who have called prior to June 1, 2002 to request cleaning or testing of their residences.
NYC-WTC_000162199
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Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000163893
EPA proposes interagency agreement to FEMA regarding WTC asbestos, metals, and dioxin monitoring and validation with updated cost estimates for cleanup and monitoring activities.
4 shared non-person entities · Same agency, volume and box · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
6 shared non-person entities · similarity 0.980
machine-extracted · confidence unavailable · Check page ↗6 shared non-person entities · similarity 0.972
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147614
Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
5 shared non-person entities · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
5 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
3 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
3 shared non-person entities · 1 shared topics · similarity 0.968
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
5 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
5 shared non-person entities · 1 shared topics · similarity 0.956
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138615
Proposed EPA/FEMA inter-agency agreement with data analysis and validation costs for dioxin, metals, and asbestos monitoring.
4 shared non-person entities · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138714
EPA proposes increased data analysis and validation costs for dioxin and metals monitoring in WTC cleanup.
4 shared non-person entities · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161033
Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
1 shared non-person entities · 1 shared topics · similarity 0.947
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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Machine-extracted building matches; verify each source. Buildings, never households.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000162065
Notice instructing staff to preserve original World Trade Center documents as evidence for potential legal actions against the City.
Filed in the same folder
NYC-WTC_000162066
Daily summary of calls received by the WTC hotline on May 1, 2002, categorized by topic.
Filed in the same folder
NYC-WTC_000162067
Daily summary of calls received by WTC hotline operators on May 1, 2002, categorized by topic.
Filed in the same folder
Filed in the same folder
NYC-WTC_000162073
Daily summary of calls received by the WTC hotline on May 2, 2002, including requests for indoor air testing.
Filed in the same folder