FEMA obligation authorization form, July 2002

NYC 9/11 Public Portal Document

w c r" ,, .• MAY.. 17. 2002*' 8:15AM "H» M'Oif 1(0.37/9 «ip. 215 P.li

14) Demonstrate that they have security measuvea in place to pi*otect the confidentiality sod integrity of the data. The data shall not be made available to the public unless authorized by HPA to release* the informatiun. •

35) Record the information geimted by the script (Attachment 1) in a database to be created end maintained (other than data entry) by the Agency.

16) Respond to caller questions with answers made available in a P'requcntly Asked Questions (FAQs) formal on EPA’s Web site. Convoy to EPA (via e-mail) questions for which there are no FAQs answers and, when a response is generated by EPA, convey that information back to (ho original requestor. (Note: These new Q&As will bo added to-the hank of FAQs on the Agency Website.)

17) Provide data and statistics regarding call volume and nature of roqucsis, dally in an electronic format to be specified, on the information recorded in the database before ntwn next business day.

18) Provide supervisors to manage operators, including the handling of difficult calls from the public, and to act as liaison to USRPA/J)BP statT.

19) Allow DEP/EJ’A staff to visit premises or be wailoncd at the site to conduct quality assurance, i.e. servo as rosourcc/provide supervisors or operators with training and information updates.

20) Provide quality assurance that technology, infornmtion dispensed, and customer service standards arc maintained through random call monitoring.

21) Distribute by mail or fax, hcajth and cleanup information (approximately 12 pages, to be provided by I

22) Contact by telephone people (on a list gcnwaicd by RPA) who have calltai prior to June 1, 2002 to retjuoM cleaning or lasting of their residences.

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