FEMA obligation authorization form, July 2002

NYC 9/11 Public Portal Document

*■ ""■ MAY.. 17.2002'' 8:14AM “ ♦

N.Y.C. department OF KNVIRONMRNTAl.PHOTEfrnON immeb STATES ENVIKONMENI AL PROfECTJON AGENCY DW ----- SCOPE OK WORK FOR JJVEOl’ERAl On services

A. Background: The New York City Deparlmtnt of Bnvironmcnlal Protection (DEH) socks e vtaidor to work with iho United Slates Unviromnontat Proteclion Agency (KPA) to provide a lochnolngically advanced Call Center Service to be used to answer calls and gather information regarding the cleaning and lesting of residential units located south of Canal Street and the Manhattan Bridge approach* where there may be a concern about residue from the World Trade Center disaster. DEP/KPA’s purpose is to mamtain live operator .services which allow the Agency (USEPA) to: • Cather infpnuaiion regarding the lesting and cleaning needs of residents of Lower Manhattan and onrer thi.4 information in a database of HPA'x design. « Maximize EPA's ability to provide accurate, up-to-date Infonnaiion to the public regarding public health i.^sues for indoor air concerns. The vendor shall have the technological ability to seamleaaly manage large vnlumes of calls and shall also have Ruiomailon support allowing the capture and reporting of data pertinent to the calls, fts described below, The vendor shall in a courteous and professional manner solicit Qom Ihe public responses to a set of qucsilons regarding the testing find cleaning of their residences, The vendor may also receive caller questions about healtli concerns and specific actions being taken by the Agency (USEPA). Vendor staff should have access to the Agency Web she, whore information, in frequently Asked Questions (FAQs) form* will be available to answer those quomiona. Jf asked a qu6Stion(s) for which there In no prepared ansvycr, vendor staff shall P-mail the question to a designated person at EPA for response. Such questions and their answers will be added to the FAQs database and the vendor notified of the new information. Ihe vendor shall forward the answer to the querying re-sident by postal or E-mail, This system must be maintained and serviced by the vendor at a location remote to 290 Broadway^ N.Y,, New York, ('.all Comer must be available for operation prior to May 30, 2002. B. Contract Term: The term of the contract will he for a period of 365 consecutive calendar days. There is no mimrnum amount of work guaranteed under this contract and the Department reserve?; the right to tBiminato services upon 10 days written notice to the Contractor.

NYC-WTC_000140974