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Survey data summary form, July–September 2001

Machine-extracted title · confidence 60%

Multi-page form containing aggregated survey data with counts across categories for the period July 1 through September 30, 2001.

NYC-WTC_000144278–000144279

Folder label: “WTC Docs

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Scanned page image, NYC-WTC_000144278
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OCR status: ok · source: pdftotext

NYC 9/11 Public Portal Document

Leak Survey Status Report 11/01/01 4:01 PM

Period Date Range: 07/01/2001 - 09/30/2001 Pagel of47

Period Totals Cumulative Totals 07/01/2001 -09/30/2001 01/01/2000 - 09/30/2001 1. Building Status/AII Buildings Single Multi Common Commercial Single Multi Common Commercial Bath Bath

Complete 1605 292 5 293 9255 1529 17 1637 In Progress 455 202 0 22 455 202 0 22 Other 45 4 0 1 175 12 2 13 Unable to complete survey 0 0 0 0 2 0 0 0 Customer refused survey 119 18 0 12 838 119 O' 51 Address does not exist 0 0 0 0 1 0 0 0 Cancelled by customer 10 3 0 0 16 6 0 1 Commercial Building 1 0 0 1 23 1 0 3 Return to utility for further processing 2 1 0 0 65 9 0 6 Duplicate entry 29 10 1 11 191 30 2 25 Multiple attempts to schedule unsuccesful (D 264 11 0 13 958 92 0 34 Already complete 3 2 0 1 4 3 0 1 Customer No Show 4 1 0 1 14 2 0 1 Wrong Number 25 1 0 1 270 14 0 12 No Access 4 0 0 2 8 1 0 2 Danger 1 0 0 0 12 1 0 1 Under age child home alone 0 0 0 0 0 0 0 0

2. Water Board/Complete Single Multi Common Commercial Single Multi Common Commercial Bath Bath

BillCap 0 0 1 0 79 10 1 1 Leak Forgiveness 0 0 0 0 2 0 0 0 High Bill Complaint 795 137 3 215 3282 478 11 973 Retroactive Transition Program 2 0 0 1 13 1 0 2 Leak/Waste Management 5 2 0 1 811 132 0 104 Flat Rate Conservation 0 0 0 0 1 1 0 2 Call Center 794 52 0 59 4970 512 4 505

3. Sources of Requests Single Multi Common Commercial Single Multi Common Commercial Bath Bath

Media 0 0 0 0 3 1 0 1

DEP 1564 271 3 222 8703 1281 12 1171

Pub Off 0 1 0 0 13 2 0 1

Other 0 2 0 0 4 119 0 31

Mail 0 0 0 0 4 3 0 0

Phone 39 18 1 71 510 106 3 399

Advertisement 0 0 0 0 0 0 0 0

Cnv 0 0 0 0 0 0 0 0

Report ID; WR_LEAK_SURVEY

NYC-WTC_000144278

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NYC-WTC_000144278Source: NYC Law Department, mirrored locally

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