NYC 9/11 Public Portal Document
Leak Survey Status Report 02/12/02 4:34 PM
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Period Date Range; 10/01/2001 -12/31/2001
Period Totals Cumulative Totals
10/01/2001 -12/31/2001 01/01/2000 -12/31/2001
1. Building Status/AII Buildings
Single Multi Common Commercial Single Multi Common Commercial
Bath Bath
Complete 1014 113 2 82 10269 1642 19 1719
In Progress 780 1035 0 26 780 1035 0 26
Other 26 1 0 1 201 13 2 14
Unable to complete survey 0 0 0 0 2 0 0 0
Customer refused survey 82 20 1 4 920 139 1 55
Address does not exist 0 0 0 0 1 0 0 0
Cancelled by customer 2 0 0 0 18 6 0 1
Commercial Building 2 0 0 0 25 1 0 3
Return to utility for further processing 1 0 0 0 66 9 0 6
Duplicate entry 14 0 0 1 205 30 2 26
Multiple attempts to schedule unsuccesful (Dea 100 8 0 2 1058 100 0 36
Already complete 1 1 0 1 5 4 0 2
Customer No Show 0 0 0 0 14 2 0 1
Wrong Number 14 0 0 0 284 14 0 12
No Access 1 2 0 0 9 3 0 2
Danger 0 0 0 0 12 1 0 1
Under age child home alone 0 0 0 0 0 0 0 0
2. Water Board/Complete
Single Mutti Common Commercial Single Multi Common Commercial
Bath Bath
BillCap 0 0 0 0 79 10 1 1
Leak Forgiveness 0 0 0 0 2 0 0 0
High Bill Complaint 523 43 1 62 3805 521 12 1035
Retroactive Transition Program 1 0 0 0 14 1 0 2
LeakAA/aste Management 0 1 0 0 811 133 0 104
Flat Rate Conservation 0 0 0 0 1 1 0 2
Call Center 483 20 1 20 5453 532 5 525
MCP 0 0 0 0 0 0 0 0
3. Sources of Requests
Single Multi Common Commercial Single Multi Common Commercial
Bath Bath
Media 1 0 0 0 4 1 0 1
DEP 761 99 1 64 9464 1380 13 1235
Pub Off 1 0 0 0 14 2 0 1
Other 1 0 0 0 5 119 0 31
Mail 0 0 0 0 4 3 0 0
Phone 248 11 1 18 758 117 4 417
Advertisement 0 0 0 0 0 0 0 0
Report ID: WR_LEAK_SURVEY
NYC-WTC_000144328
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