Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
NYC-WTC_000143567–000143573Folder label: “LOWER MANHATTAN HOTLINES”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
14) Provide quality assurance that technology, information dispensed, and customer service standards are maintained.
15) Provide outgoing call services as needed, i.e., follow-up to questions posed by callers.
16) Distribute by mail or fax, EPA written information to callers, as requested. (Materials will be provided by EPA.).
17) Ensure that 90% of all calls are responded to in 5 rings or less. The Agency reserves the right to deduct 5% of the contractor’s total payment should this condition not be met.
NYC-WTC_000143571
OCR can misread numbers and units. Confirm readings against the page image before using them.
Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
5 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.986
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
5 shared non-person entities · Same agency, volume and box · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.975
machine-extracted · confidence unavailable · Check page ↗7 shared non-person entities · Same agency, volume and box · similarity 0.969
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.966
machine-extracted · confidence unavailable · Check page ↗5 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147614
Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
5 shared non-person entities · similarity 0.965
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
3 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000140959
Form authorizing the City of New York to proceed with obligations related to FEMA emergency management programs for WTC cleanup.
7 shared non-person entities · similarity 0.957
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147982
A project proposal outlining the timeline, methods, and justification for cleaning HVAC systems in residential units affected by World Trade Center dust.
9 shared non-person entities · similarity 0.956
machine-extracted · confidence unavailable · Check page ↗8 shared non-person entities · similarity 0.955
machine-extracted · confidence unavailable · Check page ↗8 shared non-person entities · similarity 0.955
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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Machine-extracted building matches; verify each source. Buildings, never households.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000143523
Directive from the New York City Law Department instructing staff not to dispose of original WTC documents due to potential legal actions.
Filed in the same folder
NYC-WTC_000143524
Memorandum transferring files and materials from the Mayor's Lower Manhattan Air Quality Hotline covering March to May 2002.
Filed in the same folder
A memorandum transferring files and data regarding the Mayor's Lower Manhattan Air Quality Hotline from March to May 2002.
Filed in the same folder
NYC-WTC_000143526
Document page displaying a statistical breakdown of calls received on the Lower Manhattan hotline.
Filed in the same folder
NYC-WTC_000143527
A document page displaying a statistical breakdown of calls received on the Lower Manhattan hotline.
Filed in the same folder