Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
NYC-WTC_000143715–000143738Folder label: “EPA HOTLINE”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
14) Provide quality assurance that technology, information dispensed, and customer service standards are maintained.
15) Provide outgoing call services as needed, i.e., follow-up to questions posed by callers.
16) Distribute by mail or fax, EPA written information to callers, as requested. (Materials will be provided by EPA.).
17) Ensure that 90% of all calls are responded to in 5 rings or less. The Agency reserves the right to deduct 5% of the contractor’s total payment should this condition not be met.
NYC-WTC_000143732
OCR can misread numbers and units. Confirm readings against the page image before using them.
Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000143699
Request for proposals from NYC Department of Health seeking vendors to provide live operator services for the WTC hotline.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.992
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
15 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.988
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.975
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.971
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143653
Invoice detailing fees for the World Trade Center hotline project including distribution of materials and service costs.
7 shared non-person entities · Same agency, volume and box · similarity 0.966
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
5 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.964
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161033
Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
7 shared non-person entities · 1 shared topics · similarity 0.993
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147621
Transmittal of Request for Proposal for live operator services, including vendor list and supporting documentation from City Department of Health.
7 shared non-person entities · 1 shared topics · similarity 0.992
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164880
Notification of scheduled interviews for Lower Manhattan recovery initiative environmental information dissemination campaign.
1 shared non-person entities · 1 shared topics · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000163834
Notification of ongoing interviews for design and implementation of information dissemination campaign for Lower Manhattan recovery, including environmental information.
1 shared non-person entities · 1 shared topics · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000151014
March 2002 Request for Proposals document from the City of New York regarding a communications firm for Lower Manhattan.
1 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162194
Submission of final Scope of Work and proposed budget documents for a World Trade Center call center project.
5 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
Similarity score 1.000 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147614
Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
Similarity score 1.000 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
Similarity score 1.000 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
Similarity score 0.977 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
Similarity score 0.976 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
Similarity score 0.976 (not a probability)
machine-extracted · confidence unavailable · Check page ↗Machine-extracted building matches; verify each source. Buildings, never households.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000143592
Legal notice from City Law Department directing preservation of World Trade Center-related documents for potential litigation and identifying contact for document inquiries.
Filed in the same folder
Notice instructing staff not to dispose of original World Trade Center documents as they are required for potential legal actions.
Filed in the same folder
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
Filed in the same folder
Request for proposals seeking a vendor to provide live operator services for public health emergency hotlines in New York City.
Filed in the same folder
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
Filed in the same folder