Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
NYC-WTC_000143715–000143738Folder label: “EPA HOTLINE”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
UNITED STATES ENVIRONMENTAL PROTECTION AGENCY BID PROPOSAL FOR LIVE OPERATOR SERVICES . kZia S
PURPOSE:
A. Background :
The Environmental Protection Agency seeks a vendor to provide a technologically advanced Call Center service to be used to answer calls regarding the cleaning and testing of residential units south of Canal Street. The vendor shall have the technological ability to seamlessly manage large volumes of calls either directly or forwarded from a separate Integrated Voice Response system (managed by a vendor contracted by the Agency). The vendor shall also have automation support allowing the capture and reporting of data pertinent to the calls, as described below.
The vendor shall provide the public with courteous and professional responses to sets of questions regarding public health risks and concerns. The vendor may also receive caller questions about specific actions being taken by the Agency for which information will be subject to change on a daily or more frequent basis. This system must be maintained and serviced by the vendor at_a location remote to 290 Broadway. However, a location that is within 120 miles, or 2 hours, of NYC is preferred. Call Center must be available for operation prior to May 30.
B. Anticipated Contract Term:
It is anticipated that the term of the contract will be until December 31, 2002, with a renewal option. The agency reserves the right to determine the length of the initial contract term and each option to renew, if any.
SCOPE OF SERVICES:
AGENCY GOALS AND OBJECTIVES:
The Agency’s goals and objectives are to maintain live operator services which allow the Department to:
Receive and maintain records on callers
• Maximize its ability to provide accurate, up-to-date information to the public regarding public health issues for indoor air concerns.
A. AGENCY ASSUMPTIONS REGARDING CONTRACTOR APPROACH
Agency’s assumptions regarding which approach will best achieve the goals and objectives set out above are as follows:
NYC-WTC_000143730
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NYC-WTC_000143699
Request for proposals from NYC Department of Health seeking vendors to provide live operator services for the WTC hotline.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.992
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
15 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.988
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.975
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.971
machine-extracted · confidence unavailable · Check page ↗7 shared non-person entities · Same agency, volume and box · similarity 0.966
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
5 shared non-person entities · Same agency, volume and box · similarity 0.964
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161033
Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
7 shared non-person entities · 1 shared topics · similarity 0.993
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147621
Transmittal of Request for Proposal for live operator services, including vendor list and supporting documentation from City Department of Health.
7 shared non-person entities · 1 shared topics · similarity 0.992
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164880
Notification of scheduled interviews for Lower Manhattan recovery initiative environmental information dissemination campaign.
1 shared non-person entities · 1 shared topics · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000163834
Notification of ongoing interviews for design and implementation of information dissemination campaign for Lower Manhattan recovery, including environmental information.
1 shared non-person entities · 1 shared topics · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000151014
March 2002 Request for Proposals document from the City of New York regarding a communications firm for Lower Manhattan.
1 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗5 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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NYC-WTC_000143592
Legal notice from City Law Department directing preservation of World Trade Center-related documents for potential litigation and identifying contact for document inquiries.
Filed in the same folder
Notice instructing staff not to dispose of original World Trade Center documents as they are required for potential legal actions.
Filed in the same folder
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
Filed in the same folder
Request for proposals seeking a vendor to provide live operator services for public health emergency hotlines in New York City.
Filed in the same folder
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
Filed in the same folder