Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
NYC-WTC_000143681–000143698Folder label: “EPA HOTLINE”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
!• I I UNITED STATES ENVIRONMENTAL PROTECTION AGENCY BID PROPOSAL FOR LIVE OPERATOR SERVICES
PURPOSE:
A. Background:
The Environmental Protection Agencwseeks a vendor to provide a technologically
advanced Call Center service to be used to answer calls and gather information regarding
the cleaning and testing of residential units south of Canal Street and the Manhattan
Bridge approach. The vendor shall have the technological ability to seamlessly manage
large volumes of calls either directly or-forwarded front a separate Tnte^ated Voice
Res^nse_g^tem_(manag£d-by a vendor contracted by the Agency). The vendor shall
also have automation support allowing the capture and reporting of data pertinent to the
calls, as described below.
The vendor shall in a courteous and professional manner solicit from the public
responses to a set of questions regarding the testing and cleaning of their residences. The
vendor may also receive caller questions about health concerns and specific actions being
taken by the Agency. Vendor staff should have access to the Agency Web site, where
information, in Frequently Asked Questions (FAQs) form, will be available to answer
these questions. If asked a question(s) for which there is no prepared answer, vendor
staff shall email the question to a designated person at EPA for response. Such questions
and their answers will be added to the FAQs database and the vendor notified of the new
NYC-WTC_000143693
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Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
5 shared non-person entities · Same agency, volume and box · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
3 shared non-person entities · Same agency, volume and box · similarity 0.977
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
5 shared non-person entities · Same agency, volume and box · similarity 0.964
machine-extracted · confidence unavailable · Check page ↗6 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
5 shared non-person entities · Same agency, volume and box · similarity 0.955
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143699
Request for proposals from NYC Department of Health seeking vendors to provide live operator services for the WTC hotline.
1 shared non-person entities · Same agency, volume and box · similarity 0.946
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147614
Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
5 shared non-person entities · 1 shared topics · similarity 0.986
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
3 shared non-person entities · similarity 0.980
machine-extracted · confidence unavailable · Check page ↗6 shared non-person entities · similarity 0.980
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161033
Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
1 shared non-person entities · similarity 0.947
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147621
Transmittal of Request for Proposal for live operator services, including vendor list and supporting documentation from City Department of Health.
1 shared non-person entities · similarity 0.947
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000140959
Form authorizing the City of New York to proceed with obligations related to FEMA emergency management programs for WTC cleanup.
5 shared non-person entities · similarity 0.939
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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NYC-WTC_000143592
Legal notice from City Law Department directing preservation of World Trade Center-related documents for potential litigation and identifying contact for document inquiries.
Filed in the same folder
Notice instructing staff not to dispose of original World Trade Center documents as they are required for potential legal actions.
Filed in the same folder
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
Filed in the same folder
Request for proposals seeking a vendor to provide live operator services for public health emergency hotlines in New York City.
Filed in the same folder
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
Filed in the same folder