Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
NYC-WTC_000143567–000143573Folder label: “LOWER MANHATTAN HOTLINES”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
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UNITED STATES ENVIRONMENTAL PROTECTION AGENCY BID PROPOSAL FOR LIVE OPERATOR SERVICES
PURPOSE:
A. Background :
The Environmental Protection Agency seeks a vendor to provide a technologically advanced Call Center service to be used to answer calls regarding the cleaning and testing of residential units south of Canal Street. The vendor shall have the technological ability to seamlessly manage large volumes of calls either directly or forwarded from a separate Integrated Voice Response system (managed by a vendor contracted by the Agency). The vendor shall also have automation support allowing the capture and reporting of data pertinent to the calls, as described below.
The vendor shall provide the public with courteous and professional responses to sets of questions regarding public health risks and concerns. The vendor may also receive caller questions about specific actions being taken by the Agency for which information will be subject to change on a daily or more frequent basis. This system must be maintained and serviced by the vendor at a location remote to 290 Broadway. However, a location that is within 120 miles, or 2 hours, of NYC is preferred. Call Center must be available for operation prior to May 30.
B. Anticipated Contract Term:
It is anticipated that the term of the contract will be until December 31, 2002, with a renewal option. The agency reserves the right to determine the length of the initial contract term and each option to renew, if any.
SCOPE OF SERVICES:
AGENCY GOALS AND OBJECTIVES:
The Agency’s goals and objectives are to maintain live operator services which allow the Department to:
Receive and maintain records on callers
• Maximize its ability to provide accurate, up-to-date information to the public regarding public health issues for indoor air concerns.
A. AGENCY ASSUMPTIONS REGARDING CONTRACTOR APPROACH
Agency’s assumptions regarding which approach will best achieve the goals and objectives set out above are as follows:
NYC-WTC_000143569
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Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
5 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.986
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
5 shared non-person entities · Same agency, volume and box · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.975
machine-extracted · confidence unavailable · Check page ↗7 shared non-person entities · Same agency, volume and box · similarity 0.969
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
8 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.966
machine-extracted · confidence unavailable · Check page ↗5 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147614
Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
5 shared non-person entities · similarity 0.965
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
3 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000140959
Form authorizing the City of New York to proceed with obligations related to FEMA emergency management programs for WTC cleanup.
7 shared non-person entities · similarity 0.957
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147982
A project proposal outlining the timeline, methods, and justification for cleaning HVAC systems in residential units affected by World Trade Center dust.
9 shared non-person entities · similarity 0.956
machine-extracted · confidence unavailable · Check page ↗8 shared non-person entities · similarity 0.955
machine-extracted · confidence unavailable · Check page ↗8 shared non-person entities · similarity 0.955
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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NYC-WTC_000143523
Directive from the New York City Law Department instructing staff not to dispose of original WTC documents due to potential legal actions.
Filed in the same folder
NYC-WTC_000143524
Memorandum transferring files and materials from the Mayor's Lower Manhattan Air Quality Hotline covering March to May 2002.
Filed in the same folder
A memorandum transferring files and data regarding the Mayor's Lower Manhattan Air Quality Hotline from March to May 2002.
Filed in the same folder
NYC-WTC_000143526
Document page displaying a statistical breakdown of calls received on the Lower Manhattan hotline.
Filed in the same folder
NYC-WTC_000143527
A document page displaying a statistical breakdown of calls received on the Lower Manhattan hotline.
Filed in the same folder