Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
NYC-WTC_000147614–000147616
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
14) Provide quality assurance that technology, information dispensed, and customer service standards are maintained.
15) Provide outgoing call services as needed, i.e., follow-up to questions posed by callers.
16) Distribute by mail or fax, EPA written information to callers, as requested. (Materials will be provided by EPA.).
17) Ensure that 90% of all calls are responded to in 5 rings or less. The Agency reserves the right to deduct 5% of the contractor’s total payment should this condition not be met.
NYC-WTC_000147616
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Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000147621
Transmittal of Request for Proposal for live operator services, including vendor list and supporting documentation from City Department of Health.
1 shared non-person entities · Same agency, volume and box · similarity 0.928
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
5 shared non-person entities · 1 shared topics · similarity 0.986
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
3 shared non-person entities · similarity 0.979
machine-extracted · confidence unavailable · Check page ↗5 shared non-person entities · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
5 shared non-person entities · similarity 0.965
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
3 shared non-person entities · similarity 0.965
machine-extracted · confidence unavailable · Check page ↗5 shared non-person entities · 1 shared topics · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
5 shared non-person entities · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
5 shared non-person entities · similarity 0.938
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161033
Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
1 shared non-person entities · similarity 0.928
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143699
Request for proposals from NYC Department of Health seeking vendors to provide live operator services for the WTC hotline.
1 shared non-person entities · similarity 0.926
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138615
Proposed EPA/FEMA inter-agency agreement with data analysis and validation costs for dioxin, metals, and asbestos monitoring.
4 shared non-person entities · similarity 0.924
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
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Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
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NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
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Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
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Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
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