7 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.995
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E-Mails Hotline M. Gilsenan
Label derived from the City's folder field. The City does not supply document titles.NYC-WTC_000138397–000138398Page image
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OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Hotline Training: WTC Related Environmental Concerns March 7, 2002
1. Introductions: 9-9:15
Agencies: OEM, DOH, DEP
Hotline operators
2. Background: Why are we setting up this hotline? 9:15 - 9:45
Description of ongoing coordination among agencies: OEM
Community concerns: DOH
Ongoing environmental monitoring among agencies: DOH
Re-entry + building cleaning policies: DEP
3. Approaches to Risk Communication 9:45 -10:15
Basic Communication tips: ATSDR
Environmental Risk 101: ATSDR
4. Results of Air/Dust Monitoring 10:15 -10:45
Outdoor Air: DOH
Indoor Air: DOH + DEP
5. Review KeyWords/Q+A 10:45 -11:45
Walk through of script/keywords
Review information in the binder
Dealing with specific types of callers
6. Operational Questions: OEM 11:45-12:30
Routing complaints
Contacts at other agencies
Feed-back + follow-up
NYC-WTC_000138398
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NYC-WTC_000138398Source: NYC Law Department, mirrored locally
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