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Hotline Operator Training Agenda and Materials, March 2002

Machine-extracted title · confidence 94%

Memo outlining the agenda and materials for training sessions on asbestos, cleaning facts, and Q&A for hotline operators.

NYC-WTC_000164208–000164209

Folder label: “E-mails 2002 M. Gilsenan”

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NYC 9/11 Public Portal Document

4

Hotline Training: WTC Related Environmental Concerns March 7,2002

1. Introductions: 9-9:15

Agencies: OEM. DOH. DEP

Hotline operators

2. Background: Why are we setting up this hotline? 9:15-9:45

Description of ongoing coordination among agencies: OEM

Community concerns: DOH

Ongoing environmental monitoring among agencies: DOH

Re-entry + building cleaning policies: DEP

3. Approaches to Risk Communication 9:45 -10:15

Basic Communication tips: ATSDR

Environmental Risk 101: ATSDR

4. Results of Air/Dust Monitoring 10:15-10:45

Outdoor Air: DOH

Indoor Air: DOH + DEP

5. Review KevWords/Q+A io:45 -11:45

Walk through of script/keywords

Review information in the binder

Dealing with specific types of callers

6. Operational Questions: OEM 11:45-12:3O

Routing complaints

Contacts at other agencies

Feed-back + follow-up

NYC-WTC_000164209

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NYC-WTC_000164209Source: NYC Law Department, mirrored locally

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