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Document / 16 pages

DEP fax transmission report, Mar 2002

Machine-extracted title · confidence 90%

Fax transmission confirmation report from DEP dated March 15, 2002.

NYC-WTC_000142561–000142576

Folder label: “DEP 59.17 Junction Blvd, 11th FL

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NYC 9/11 Public Portal Document

Hotline Training: WTC Related Environmental Concerns March 7, 2002

1. Introductions: 9-9:15

- Agencies: OEM, DOH, DEP

- Hotline operators

2. Background: Why are we setting up this hotline? 9:15 - 9:45

Description of ongoing coordination among agencies: OEM

Community concerns: DOH

Ongoing environmental monitoring among agencies: DOH

Re-entry + building cleaning policies: DEP

3. Approaches to Risk Communication 9:45-10:15

Basic Communication tips: ATSDR

Environmental Risk 101: ATSDR

4. Results of AirZDust Monitoring 10:15-10:45

Outdoor Air: DOH

Indoor Air: DOH + DEP

5. Review KeyWords/Q+A 10:45 -11:45

Walk through of script/keywords

Review Information in the binder

Dealing with specific types of callers

6. Operational Questions: OEM 11:45-12:30

Routing complaints

Contacts at other agencies

Feed-back + follow-up

NYC-WTC_000142576

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NYC-WTC_000142576Source: NYC Law Department, mirrored locally

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