NYC 9/11 Public Portal Document
March 7, 2002
Hotline Training: WTC Related Environmental Concerns
1. Introductions: 9-9:15
- Agencies: OEM, DOH, DEP
- Hotline operators t '13D s- -i'
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2. Background: Why are we setting up this hotline? 9:15 — 9:45
- Description of ongoing coordination among agencies: OEM
- Community concerns: DOH
- Ongoing environmental monitoring among agencies: DOH
- Re-entry + building cleaning policies: DEP
3. Approaches to Risk Communication 9:45 —10: 15
- Basic Communication tips: ATSDR Z
- Environmental Risk 101: ATSDR l/ SI
4. Results of Air/Dust Monitoring 10:15-10:45
- Outdoor Air: DOH /
- Indoor Air: DOH + DEP
5. Review KeyWords/Q+A 10:45 -11:45
- Walk through of script/keywords
- Review information in the binder
- Dealing with specific types of callers
6. Operational Questions: OEM 11:45 - 12:30
- Routing complaints
- Contacts at other agencies
- Feed-back + follow-up
NYC-WTC 000142576
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