DEP Environmental Protection Invoices, 1999-2001

NYC 9/11 Public Portal Document

2B. DUTIES AND RESPONSIBILITIES OF DIRECTOR - Continued

b) Aggressive implementation of major conservation programs: 1) commercial/industrial water audits; 2) retrofitting of all newly installed toilets; 3) compliance with Federal and State consent orders.

c) engineering studies relating to well-water usage, reinjection processes and steam system design.

Responsible for oversight of the Bureau's new Billing and Collection operations Division. This Division's work includes: revenue analysis, including rate modelling, the billing and collecting of approximately $850t thousand accounts which will .annually generate 3.5 million bills; analysis of billings and collections, analysis of dunning strategies; dunning delinquent charges through formal standardized procedures; installment agreements with late-paying customers; and a modern call center support, which will greatly enhance customer complaint resolution ensure that customers clearly to remove inaccurate charges and understand what they owe; upstate 1'n and collection of all upstate accounts receiving New York City water (currently $5 million in annual billings).

Oversees the management of automated operations. This unit Universal operates the mainframe computer systems supporting the frontage and metered billing systems Metering Program, and the per year and s yieldsbver which generatedl.2 million billings

in FY92. .This computer support group $1 billion in revenue computer consists of approximately 20 systems analysts, programmers and computer production personnel. million Customer Oversees the management of the new $17 Information System, which will provide the City with a new computerized account processing system with the latest state-of- maintenance and control the-art enhancements in billing, meter system will improve information. The and water usage management analyzereau's the needs for customer yice be more e operationsvando water usage. more datasto betterd manage the bepartment of Energy provides technical adv;.sory services toMayor's directive of to the and Telecommunications pursuant to assist Enertel in September 10, 1990 requiring DEP conservation progress. implementing energy cost-savings and analysis of Demand side Includes engineering and business to the public service utilities Management applications of commission. Automatic Meter Reading (AMR) Oversees the management of towards full implementation telemetering systems with a view birects the evaluation of the citywide in the very near future. available and the gathering of three different technologies analysisjinformation with a view towards preliminary cost leak detection. enhancing DEP efforts aimed at conservation managing metering, billing rate planning and consent decree Besides programs with other operations, coordinates these Also, to promote programs in the Department. and conservation support of the Agency's mission public understanding and

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