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Proposal to furnish systems, HB Communications, May 1998

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Proposal submitted by HB Communications Inc. dated May 26, 1998 to the Mayor's Office of Emergency Management for system furnishing.

NYC-WTC_000172926–000172946

Folder label: “Proposal to Furnish & Install Video/Audio Display Systems OEM”

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NYC 9/11 Public Portal Document

HB Communications, Inc. May 26,1998 paged

Warranty AND Service Contracts

1. All equipment contained in this system comes with and is governed by a manufacturer's warranty. All manufacturer's warranties are honored and serviced by HB Communications. HB Communications warrants all system installation for one year. 2. Scheduled service shall be performed for corrective service and emergency maintenance and then only during normal business hours during normal business days. Normal business hours shall be from 8:30am to 5:00pm and normal business days Monday through Friday, national and local holidays excepted. HB Communications agrees to provide service at other times as requested by the Customer, but any such additional service shall be billed to the Customer. HB's standard field service rate :is $75.00 per hour during normal business hours. 3. HB Communications makes every effort possible to respond to customers' needs as quickly as possible. Response time from a customer's initial call for emergency service is usually within two (2) hours for telephone response and twenty-four (24) hours for on site service. 4. Excluded from the warranty contract are camera pickup tubes/chips, video projector cathode ray tubes and projection lamps, video and audio player/recorder heads; unless a manufacturing defect is discovered during the manufacturer's standard warranty period. 5. The Customer shall be responsible for the costs of any repair or replacement parts resulting from exposure of the equipment to abnormal acts or operating conditions over and above expected wear and tear such as fire, storm, lightning, theft, physical abuse, mishandling, vandalism, acts of God, or other causes beyond the reasonable control of HB Communications, for use of a product in an application other than what the unit was intended for or attempted repairs by anyone other than HB Communications' personnel or designated agent. Such repair or replacement, when requested by the Customer, will be done by HB Communications and billed to the Customer at the going industrial rate, including parts and labor. 6. The warranty period shall begin when the client receives beneficial use of the system, or at final acceptance, whichever comes first.

New York City Mayor's Office of Emergency Management HB Bid #541-98

NYC-WTC_000172932

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NYC-WTC_000172932Source: NYC Law Department, mirrored locally

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NYC-WTC_000172894

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