NYC-WTC_000161114
Discussion of call center contract bid format and vendor billing methods for WTC-related services.
Same agency, volume and box · similarity 0.895
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Call center budget bid research memo, May 2002
Machine-extracted title · confidence 95%Memo discussing vendor market research and cost-effective billing formats for a call center budget.
NYC-WTC_000161115–000161116Folder label: “E-mails R. Avaltroni 2002”
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OCR text
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Call Center Bid Sheet Project #WTC-CALL
Estimated Item Description Unit Price Unit Cost Quantity Set Up Fee $10,000.00 ea 1 $10. WE .00
Fixed Management Fee $8, IBEi.OO month 12 $96,1WE .00 Caii Rate $0.70 minute 350, $245,000.00 Distribution of Materiais $1.50 ea 3, WM $4,500.00 Total Bid $355,500.00
(account set up costs including phone lines, training, etc. for operational call center)
Fixed Management Fee includes the normal monthly fees for call center manager, toll free numbers script updates, data management and daily reporting.
NYC-WTC_000161116
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NYC-WTC_000161116Source: NYC Law Department, mirrored locally
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NYC-WTC_000162210
Market research findings from vendor consultations recommending cost-per-minute billing model for call center services.
1 shared topics · similarity 0.994
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162208
Health Department suggestions to include references and EPA data entry specifications in the call center bid.
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machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147606
Memorandum discussing vendor recommendations for call center billing format based on cost-per-minute pricing rather than itemized monthly billing.
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machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162200
Health department feedback regarding billing units and TTY service requirements for the call center procurement.
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machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138493
Approval request for grant modification regarding WTC call center contract for interior cleaning work, total cost $391,500, requiring comptroller approval.
1 shared topics · similarity 0.919
machine-extracted · confidence unavailable · Check page ↗Similar document embedding; no shared entity or topic indexed. · similarity 0.918
machine-extracted · confidence unavailable · Check page ↗Similar document embedding; no shared entity or topic indexed. · similarity 0.916
machine-extracted · confidence unavailable · Check page ↗Similar document embedding; no shared entity or topic indexed. · similarity 0.915
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162207
Comments on bid proposal scope recommending inclusion of proposer references and EPA data entry form specifications.
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machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138494
Contract details for WTC call center as part of interior cleaning work, total cost $391,500 split across fiscal years FY02 ($25,000) and FY03 ($366,500).
1 shared topics · similarity 0.899
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
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