NYC-WTC_000161114
Discussion of call center contract bid format and vendor billing methods for WTC-related services.
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Call center budget bid research memo, May 2002
Machine-extracted title · confidence 95%Memo discussing vendor market research and cost-effective billing formats for a call center budget.
NYC-WTC_000161115–000161116Folder label: “E-mails R. Avaltroni 2002”
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NYC 9/11 Public Portal Document
Robert From: Smyth, Virginia Sent: Tuesday, May 14, 2002 7:30 PM To: Fenves, Carol; Erdfarb, Stuart Cc: Avaltroni, Robert; Gilsenan, Michael (ex) Subject: Call Center Bid Sheet
As per your suggestion, I contacted 3 of the 5 vendors in order to conduct market research to assist in setting up the bid sheet. While one vendor recommended itemizing each monthy item as a billable item (similiar to the first draft) the other two firms highly recommended formats as drafted below. Both advised it would be the most cost effective for the city because the major item would be the cost of calls per minute and we would only be billed for what is used. I think we are getting closer. Let me know what you think. I'll talk to you in the morning.
call center Budget 2.XIS
NYC-WTC_000161115
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NYC-WTC_000161115Source: NYC Law Department, mirrored locally
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NYC-WTC_000162210
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Health department feedback regarding billing units and TTY service requirements for the call center procurement.
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Comments on bid proposal scope recommending inclusion of proposer references and EPA data entry form specifications.
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Contract details for WTC call center as part of interior cleaning work, total cost $391,500 split across fiscal years FY02 ($25,000) and FY03 ($366,500).
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