Comments on bid proposal scope recommending inclusion of proposer references and EPA data entry form specifications.
NYC-WTC_000162207Folder label: “E-mails 2002 M. Gilsenan”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Gilsenan, Michael From: Ron Bergmann [[email protected]] Sent: Tuesday, May 14. 2002 4:47 PM To: Smyth, Virginia; [email protected]; Jennifer Mandel Cc: Gilsenan, Michael Subject: Re; Call Center Scope and Estimated Budget
Two further suggestions: 1) qualifications - have the proposers minclude references? 2) EPA data entry - include specs re the form (i.e. number of fields, etc.)
»> Jennifer Mandel 05/14/02 02:55PM »> Just a couple of comments: -On the bid sheet, the Inbound/Outbound rate unit is "per call". Most call centers will charge per unit of time ex: per minute, per second. If you do use a cost per call then you'll probably have to provide the bidders with the average estimated length of call.
-TTY will be VERY expensive. You might want to indicate that bidders must have the capability to provide TTY service and must provide the cost for TTY but it should be listed separately in their proposed budget. If you do provide a separate TTY number for the public, you might want to use an in-house nximber and staff since the call volume would be very low.
Jennifer Mandel New York City Department of Health 125 Worth Street, CN 28 New York, NY 10013
E-mail: [email protected] Phone: (212) 788-4944 Fax: (212) 788-9232
»> "Smyth, Virginia" <[email protected]> 05/14/02 02:33PM »> Attached is our (hopefully final) version of the Scope of Work for the Call Center. Also, I am attaching a copy of the proposed budget. This form will also be used as a bid sheet, with dollar amounts deleted of course. Any final comments or input would be greatly appreciated. We will begin the bid process tomorrow morning.
<<wtccall.wpd» «call center budget.xls»
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NYC-WTC_000162207
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NYC-WTC_000162200
Health department feedback regarding billing units and TTY service requirements for the call center procurement.
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Health Department suggestions to include references and EPA data entry specifications in the call center bid.
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Market research findings from vendor consultations recommending cost-per-minute billing model for call center services.
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Memo discussing vendor market research and cost-effective billing formats for a call center budget.
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Memorandum discussing vendor recommendations for call center billing format based on cost-per-minute pricing rather than itemized monthly billing.
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