Document outlining requirements for a vendor to provide live operator services answering calls about residential cleaning and testing south of Canal Street.
NYC-WTC_000147617–000147620
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Pursuant to the Pre-Bid conference call yesterday, we would like to submit our comments. Unfortunately, many call centers that have the experience and capability to provide the services that you require, such as us, are precluded from responding primarily because of the time factor that you have imposed. You have not provided sufficient time for a proper response. You do not have all the information readily available that is necessary for a call center to review and implement before starting service. It was unfair to impose such requirements realizing that recipients would be precluded from submitting a bid. We have the latest in sophisticated computerized equipment; we have 35 years of experience; our rates are very competitive; our service is excellent. Having received your RFB during the day on Thursday (5/16), reviewing it on Friday (5/17), then being off for the weekend (5/18 & 5/20), then having a mandatory conference call on Monday (5/20), and then being required to mail a Bid no later than Wednesday ( 5/22), and then start service no later than Saturday (6/1) and all without complete information from your agency is something, that in our opinion, would not attract companies that are conservative and precise in establishing a new account, programming it, training its staff, testing call types, and then becoming fully operational. Perhaps you will receive a Bid from at least one of the conference callers but then it may not be in the interest of all parties concerned if that company is awarded the Bid simply by default because others, like us, did not have sufficient time nor information to prepare for it.. Please be advise that we will not submit a Bid based on all the above. Thank you for considering us. Phil Kenter Relay Communications Center, Inc. Riverhead, L.I., New York 1-800-248-8330 ext 315
NYC-WTC_000147619
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Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000147637
Notice of emergency bid solicitation for limited contractor services under NYC emergency procurement provisions, with bids opening May 23, 2002.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.987
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147604
Memo regarding challenges in structuring bid for call center contract services and vendor consultation on billing methodologies.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.969
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147606
Memorandum discussing vendor recommendations for call center billing format based on cost-per-minute pricing rather than itemized monthly billing.
1 shared topics · Same agency, volume and box · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160987
Memo regarding scheduled interviews for Lower Manhattan information dissemination campaign planning, including environmental information dissemination strategy.
2 shared non-person entities · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164563
Memo forwarding the interview schedule for selecting a vendor to design and implement a Lower Manhattan information dissemination campaign.
2 shared non-person entities · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161974
Internal DEP communication from September 21, 2001 with forwarded attachment regarding early post-9/11 agency coordination.
2 shared non-person entities · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160740
Correspondence between EPA and DEP officials discussing scheduling meetings with building owners to address exterior cleanup issues in late March 2002.
2 shared non-person entities · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160944
Correspondence regarding a request for a list of buildings requiring exterior cleaning at the World Trade Center site.
2 shared non-person entities · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160841
Forwarded summary of calls received at the WTC hotline on April 1, 2002, for agency review and action.
2 shared non-person entities · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160964
EPA coordinating WTC cleanup cost estimate review with NYC DEP and city agencies.
2 shared non-person entities · similarity 0.960
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162033
Internal correspondence regarding WTC asbestos-related emergency procedures and response protocols.
1 shared non-person entities · similarity 0.960
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160798
Correspondence regarding finalizing release forms and letters required before DEP meetings with building owners to commence exterior work in early April 2002.
2 shared non-person entities · similarity 0.959
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
NYC-WTC_000161125
Correspondence discussing whether to postpone or proceed with an invitation for bids based on vendor interest.
Similarity score 0.999 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138481
DEP staff discussion regarding whether to postpone the WTC-CALL bid deadline, with recommendations based on expected bid quality.
Similarity score 0.996 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162268
DEP staff correspondence regarding whether to postpone a WTC-CALL competitive bid deadline, with bid submissions due May 23, 2002.
Similarity score 0.996 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138483
DEP correspondence discussing the decision to postpone or maintain the May 23, 2002 bid deadline for WTC-CALL service contract.
Similarity score 0.996 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162278
Internal coordination regarding deadline for WTC call center services bid submission.
Similarity score 0.995 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161122
Forwarded emails discussing an EPA lawyer's broad criticism of the planned interior apartment cleaning program.
Similarity score 0.980 (not a probability)
machine-extracted · confidence unavailable · Check page ↗Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000147637
Notice of emergency bid solicitation for limited contractor services under NYC emergency procurement provisions, with bids opening May 23, 2002.
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NYC-WTC_000160987
Memo regarding scheduled interviews for Lower Manhattan information dissemination campaign planning, including environmental information dissemination strategy.
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NYC-WTC_000164563
Memo forwarding the interview schedule for selecting a vendor to design and implement a Lower Manhattan information dissemination campaign.
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NYC-WTC_000147604
Memo regarding challenges in structuring bid for call center contract services and vendor consultation on billing methodologies.
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NYC-WTC_000161974
Internal DEP communication from September 21, 2001 with forwarded attachment regarding early post-9/11 agency coordination.
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