Emergency bid solicitation notice for WTC-CALL contract, May 2002

NYC 9/11 Public Portal Document

Avalfroni, Robert J From: Erdfarb, Stuart Sent: Wednesday, May 22, 2002 9:42 AM To: Avaltroni, Robert; Gilsenan, Michael (ex); Smyth. Virginia; Chapin, Diana; Fenves, Carol; Schiano, Frank; Hoffer, Mark Subject: FW: Invitation for Bid - WTC-CALL

FYI -----Original Message----- 1 Sent: Wednesday .May 22,2002 9:44 AM” ' To: ‘Phil Kenter’ Subject: RE: Invitation for Bid - WTC-CALL

This contract is being solicited pursuant to the Emergency provisions of the NYC Procurement Policy Board Rules and City Charter, and as such, only a limited number of contractors are being solicited, and an abbreviated period is being provided for the preparation of bids. Whether you choose to submit a bid or not is your decision. Bids will be opened on Thursday, May 23, 2002. See the notification that was sent to you for further details. PhilKenter[mailto:pjk@rGlaycom:<:drh] J Sent: Tuesday, May 21, 2002 3:24 PM To: [email protected] Subject: Invitation for Bid - WTC-CALL

To Whom It May Concern: Pursuant to the Pre-Bid conference call yesterday, we would like to submit our comments.

Unfortunately, many call centers that have the experience and capability to provide the services that you require, such as us, are precluded from responding primarily because of the time factor that you have imposed. You have not provided sufficient time for a proper response. You do not have all the information readily available that is necessary for a call center to review and implement before starting service. It was unfair to impose such requirements realizing that recipients would be precluded from submitting a bid. We have the latest in sophisticated computerized equipment; we have 35 years of experience; our rates are very competitive; our service is excellent. Having received your RFB during the day on Thursday (5/16), reviewing it on Friday (5/17), then being off for the weekend (5/18 & 5/20), then having a mandatory conference call on Monday (5/20), and then being required to mail a Bid no later than Wednesday ( 5/22), and then start service no later than Saturday (6/1) and all without complete information from your agency is something, that in our opinion, would not attract companies that are conservative and precise in establishing a new account, programming it, training its staff, testing call types, and then becoming fully operational. Perhaps you will receive a Bid from at least one of the conference callers but then it may not be in the interest of all parties concerned if that company is awarded the Bid simply by default because others, like us, did not have sufficient time nor information to prepare for it,.

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