Pursuant to the Pre-Bid conference call yesterday, we would like to submit our comments.
Unfortunately, many call centers that have the experience and capability to provide the
services that you require, such as us, are precluded from responding primarily because of the
time factor that you have imposed. You have not provided sufficient time for a proper
response. You do not have all the information readily available that is necessary for a call
center to review and implement before starting service. It was unfair to impose such
requirements realizing that recipients would be precluded from submitting a bid.
We have the latest in sophisticated computerized equipment; we have 35 years of
experience; our rates are very competitive; our service is excellent. Having received your
RFB during the day on Thursday (5/16), reviewing it on Friday (5/17), then being off for the
weekend (5/18 & 5/20), then having a mandatory conference call on Monday (5/20), and then
being required to mail a Bid no later than Wednesday (5/22), and then start service no later
than Saturday (6/1) and all without complete information from your agency is something, that
in our opinion, would not attract companies that are conservative and precise in establishing
a new account, programming it, training its staff, testing call types, and then becoming fully
operational. Perhaps you will receive a Bid from at least one of the conference callers but
then it may not be in the interest of all parties concerned if that company is awarded the Bid
simply by default because others, like us, did not have sufficient time nor information to
prepare for it..
Please be advise that we will not submit a Bid based on all the above.
Thank you for considering us.
Phil Kenter
Relay Communications Center, Inc.
Riverhead, L.I., New York
1-800-248-8330 ext 315
NYC-WTC_000161126
OCR can misread numbers and units. Confirm readings against the page image before using them.
NYC-WTC_000161126Source: NYC Law Department, mirrored locally
DEP correspondence regarding the WTC-CALL service bid invitation deadline of May 23, 2002, including vendor concerns about timeline and bidding process.
DEP response clarifying that the WTC-CALL contract is solicited under emergency provisions with limited contractor participation and abbreviated bidding timelines.
Document outlining requirements for a vendor to provide live operator services answering calls about residential cleaning and testing south of Canal Street.