NYC 9/11 Public Portal Document
Environmental and public health touched on a good number of these challenges, as well as many
of the key functions involved in the cleanup—^firefighting, urban search and rescue, recovery of
crime scene evidence, medical emergency care, public works (debris removal, construction and
deconstruction), traffic control, public health (sanitation, control of dust inhalation, isolation of
dead bodies, or the injured), removal of hazardous materials, and mortuary operations.
It wasn’t just the colossal size of the disaster site—^16
* : acres—and the monumental task ahead of moving debris, or
■'
that so many offices had been closed, or that the city was in
a state of physical crisis. Within hours, the city had to
r. ]
bounce back when it was in a heightened state of grief,
mourning and ultimately shock. Police asked for volunteers
to direct traffic and move vehicles. Hundreds of people lined
up to donate blood.
Photo: Library of Congress, Prints &
Photographs Division; Don Halasy
At the Pentagon, too, there was extra stress because of being within the ‘orbit’ of other potential
terrorist hijackings—news of the diverted plane to Pennsylvania having just been announced.
Because of rumors flying, fire fighters and emergency responders at the Pentagon left the scene at
one point when it was believed that another terrorist attack was underway, leading to confusion
and worry that rescue opportunities might have been lost. Government buildings, including the
Capitol and the White House, were evacuated with officials citing a credible threat of yet another
terrorist attack. Soon after law enforcement officials reported that a car bomb had exploded
outside of State Department in Washington, D.C., an event that is later proven false.
In many ways rescue workers at the Pentagon were better equipped. Although officials in
Arlington County would never ask for a disaster to come their way, many admit that they were
equipped with some inherent advantages.
Dodie Gill, director of Arlington’s Employee Assistance Program (EAP), was down at the
Pentagon soon after the plane crash, “offering critical incident stress management to public
safety employees.” Months later, she hates to admit that “Arlington was a perfect model” for
operating optimally in a disaster situation. Arlington, being at the center of government and the
military, was uniquely situated to respond to a major fire and rescue incident of this scale. “You
almost couldn’t ask for a better scenario,” says Gill.
“I turned on my heel when I heard the news of the crashes,” she recalls, “and got moving. I
thought, ‘That’s us." Because traffic was completely grid locked, she and her staff walked about a
mile to the nearest fire station, where they were immediately deployed to an off-site rehab center.
By evening, she says, “we were at the Pentagon, doing what they could to provide support and
comfort to our fire and rescue people."
(For an interesting interview with Dodie Gill and Capt. Bob Gray )
http://www.bumingissues.coin/Wellness%20Week%202003.htm
The successes the fire department claimed that day Gill credits to EAP’s past experience in
rendering critical incident stress management, especially its underlying credo and modus operand!
of care giving. “We believe in order to perform, public employees, no matter what agencies, have
to be protected and cared for,” says Gill, who was credited for her extra preparedness and care.
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