DEP correspondence addressing WTC-CALL bid deadline and a vendor's request for extension due to insufficient preparation time.
NYC-WTC_000138479–000138480Folder label: “E-Mails Hotline M. Gilsenan”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Gilsenan, MSchael
From: Fenves, Carol Sent: Tuesday, May 21,2002 3:52 PM To: Erdfarb, Stuart Cc: Avaltroni, Robert; Smyth, Virginia; Gilsenan, Michael (ex); Schiano, Frank Subject: RE: Invitation for Bid - WTC-CALL
FYI, bids are due on Thurs 5/23. I will be out of the office tomorrow (Wed). If a postponement is needed, please see Greg Hall and he can sign the postponement notice.
---- Original Message---- From: Erdfarb, Stuart Sent: Tuesday, May 21, 2002 3:49 PM To: Fenves, Carol Cc: Avaltroni, Robert; Smyth, Virginia; Gilsenan, Michael (ex); Schiano, Frank Subject: FW: Invitation for Bid - WTC-CALL
PLEASE HANDLE AND ADVISE ME OF OUTCOME.
---- Original Message---- From: Phil Renter [mailto:[email protected] ] Sent: Tuesday, May 21, 2002 3:24 PM To: [email protected] Subject: Invitation for Bid - WTC-CALL
To Whom It May Concern:
Pursuant to the Pre-Bid conference call yesterday, we would like to submit our comments.
Unfortunately, many call centers that have the experience and capability to provide the services that you require, such as us, are precluded from responding primarily because of the time factor that you have imposed. You have not provided sufficient time for a proper response. You do not have all the information readily available that is necessary for a call center to review and implement before starting service. It was unfair to impose such requirements realizing that recipients would be precluded from submitting a bid.
We have the latest in sophisticated computerized equipment; we have 35 years of experience; our rates are very competitive; our service is excellent. Having received your RFB during the day on Thursday (5/16), reviewing it on Friday (5/17), then being off for the weekend (5/18 & 5/20), then having a mandatory conference call on Monday (5/20), and then being required to mail a Bid no later than Wednesday ( 5/22), and then start service no later than Saturday (6/1) and all without complete information from your agency is something, that in our opinion, would not attract companies that are conservative and precise in establishing a new account, programming it, training its staff, testing call types, and then becoming fully operational. Perhaps you will receive a Bid from at least one of the conference callers but then it may not be in the interest of all parties concerned if that company is awarded the Bid simply by default because others, like us, did not have sufficient time nor information to prepare for it..
Please be advise that we will not submit a Bid based on all the above.
Thank you for considering us.
Phil Renter 1
NYC-WTC_000138479
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NYC-WTC_000138477
DEP correspondence regarding the WTC-CALL service bid invitation deadline of May 23, 2002, including vendor concerns about timeline and bidding process.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 1.000
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138485
DEP response clarifying that the WTC-CALL contract is solicited under emergency provisions with limited contractor participation and abbreviated bidding timelines.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.979
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138483
DEP correspondence discussing the decision to postpone or maintain the May 23, 2002 bid deadline for WTC-CALL service contract.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.951
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138481
DEP staff discussion regarding whether to postpone the WTC-CALL bid deadline, with recommendations based on expected bid quality.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138474
DEP staff correspondence regarding contract review, including questions about EPA insurance naming and contractor indemnification requirements.
1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162272
Correspondence between DEP staff discussing a contractor's request to extend the bid deadline for the WTC-CALL project.
1 shared non-person entities · 1 shared topics · similarity 1.000
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162270
Contractor complaint regarding insufficient time and information to respond to WTC-CALL invitation for bid with May 23 deadline.
1 shared non-person entities · 1 shared topics · similarity 1.000
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162276
Emergency procurement invitation for WTC call center services with limited bidder list.
1 shared topics · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162268
DEP staff correspondence regarding whether to postpone a WTC-CALL competitive bid deadline, with bid submissions due May 23, 2002.
1 shared non-person entities · 1 shared topics · similarity 0.950
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147617
Document outlining requirements for a vendor to provide live operator services answering calls about residential cleaning and testing south of Canal Street.
1 shared non-person entities · similarity 0.948
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162278
Internal coordination regarding deadline for WTC call center services bid submission.
1 shared non-person entities · 1 shared topics · similarity 0.948
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162274
Correspondence from a contractor regarding insufficient time provided for responding to an invitation for bid for WTC services.
1 shared non-person entities · 1 shared topics · similarity 0.945
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