NYC 9/11 Public Portal Document
III
From: Fenves, Carol
Sent: Tuesday, May 21, 2002 3:52 PM
To: Erdfarb, Stuart
Co: Avaltroni, Robert; Smyth, Virginia; Gilsenan, Michael (ex); Schiano, Frank
Subject: RE: Invitation for Bid - WTC-CALL
FYI, bids are due on Thurs 5/23. I will be out of the office tomorrow (Wed). If a postponement is
needed, please see Greg Hall and he can sign the postponement notice.
—Original Message----
From: Erdfarb, Stuart els-
Sent: Tuesday, May 21, 2002 3:49 PM
To: Fenves, Carol
Cc: Avaltroni, Robert; Smyth, Virginia; Gilsenan, Michael (ex); Schiano,
Frank
Subject: FW: Invitation for Bid - WTC-CALL
PLEASE HANDLE AND ADVISE ME OF OUTCOME.
—Original Message----
From: Fhg Kenter [maHto:[email protected]
Sent: Tuesday, May 21, 2002 3:24 PM
To: [email protected]
Subject: Invitation for Bid - WTC-CALL
To Whom It May Concern:
Pursuant to the Pre-Bid conference call yesterday, we would like to submit our comments.
Unfortunately, many call centers that have the experience and capability to provide the services
that you require, such as us, are precluded from responding primarily because of the time factor
that you have imposed. You have not provided sufficient time for a proper response. You do not
have all the information readily available that is necessary for a call center to review and
implement before starting service. It was unfair to impose such requirements realizirig that
recipients would be precluded from submitting a bid.
We have the latest in sophisticated computerized equipment; we have 35 years of experience;
our rates are very competitive; our service is excellent. Having received your RFB during the day
on Thursday (5/16), reviewing it on Friday (5/17), then being off for the weekend (5/18 & 5/20),
then having a mandatory conference call on Monday (5/20), and then being required to mail a Bid
no later than Wednesday (5/22), and then start service no later than Saturday (6/1) and all
without complete information from your agency is something, that in our opinion, would not attract
companies that are conservative and precise in establishing a new account, programming it,
training its staff, testing call types, and then becoming fully operational. Perhaps you will receive
a Bid from at least one of the conference callers but then it may not be in the interest of all parties
concerned if that company is awarded the Bid simply by default because others, like us, did not
have sufficient time nor information to prepare for it..
Please be advise that we will not submit a Bid based on all the above.
Thank you for considering us.
Phil Kenter
Relay Communications Center, Inc.
Riverhead, L.I., New York
1-800-248-8330 ext 315
NYC-WTC_000161124
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