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WTC Hotline Call Summaries for March 13-14, 2002
Machine-extracted title · confidence 95%Preliminary report detailing call volumes and categories for the WTC Hotline on March 13 and 14.
NYC-WTC_000138405–000138407Folder label: “E-Mails Hotline M. Gilsenan”
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NYC 9/11 Public Portal Document
Gilsenan, Michael From: I WTC Hotline [[email protected] ] Sent: Friday, March 15. 2002 2:35 PM To: Andrew Tucker (E-mail); Anita Sher (E-mail): Caroline Bragdon (E-mail): Chris D'Andrea (E- mail): Eddie Gabriel (E-mail); Greg Butler (E-mail): Jessica Leighton (E-mail); Jim Miller (E- mail): Laurel Blatchford (E-mail): Lee Ilan (E-mail); Liza Henry (E-mail); Louise Cohen (E- mail): Mike Gilsenan (E-mail); Nancy Jeffery (E-mail); Reena Mahajan (E-mail): Roger Hayes (E-mail); Rose Marabetti (E-mail); Sam Benson (E-mail); Sandy Mullin (E-mail); Tom Frieden (E-mail); Vince Coluccio (E-mail) Cc: [email protected] Subject: Hotline Summary for Wednesday. 3/13 and Thursday. 3/14
Hello everyone.
Below is a preliminary brief summary of the hotline calls received on Wed and Thurs of this week.
Wednesday, 3/13
Total 139 calls received midnight to midnight 98 "after hours" calls 41 calls received and answered during operating hours
Total 41 answered by operator 11 "hang ups" 30 calls answered by operators and logged into the system
Of the 30 calls answered Wednesday 11 were un-related to environmental conditions in lower Manhattan (these calls were coded "other" and were all related to WTC) 3 were requests for indoor air testing 6 needed info on testing/cleaning for a specific bldg/area in lower Manhattan 3 were barge/noise/trucks/enforcement questions 5 needed data/website/air monitors info 2 needed cleaning info
Thursday, 3/14
Total 151 calls received midnight to midnight 112 "after hours" calls 39 calls received and answered during operating hours
Total 39 answered by operator 11 "hang ups" 28 calls answered by operators and logged into the system
Of the 28 calls answered Thursday 6 were un-related to environmental conditions in lower Manhattan (these calls were coded "other" and were all related to WTC) 7 were requests for indoor air testing 6 needed info on testing/cleaning for a specific bldg/area in lower Manhattan 3 needed cleaning info 2 wanted health info 3 had environmental enforcement issues 1 had a website question
As before we are routinely going through the log-in sheets to check for the content of the calls. The classification of the calls may change as we refine our system over time. Please ask questions if you have any.
-Caroline
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NYC-WTC_000138406
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NYC-WTC_000138406Source: NYC Law Department, mirrored locally
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