NYC-WTC_000138405
Preliminary report detailing call volumes and categories for the WTC Hotline on March 13 and 14.
1 shared topics · Same agency, volume and box · similarity 0.975
machine-extracted · confidence unavailable · Check page ↗Document / 2 pages
E-Mails Sent M. Gilsenan 2001-2002
Label derived from the City's folder field. The City does not supply document titles.NYC-WTC_000139604–000139605Page image
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NYC 9/11 Public Portal Document
Gilsenan, Michael
From: Gilsenan, Michael [DEPNET1/DEPGPO2/MichaelGi] Sent: Thursday, March 14, 2002 10:52 AM To: 'Chapin, Diana 001'; 'Avaltroni, Robert'; 'Radhakrishnan, Krish'; 'Raffo, Barbara'; 'Kelpin, Gerry' Subject: FW: Summary of Calls Received by Lower Manhattan Air Quality Hotline 3/12/2002
HOTLINE SUMMARY FYI - ALL 13 REFERRALS TO DEP HAVE BEEN ADDRESSED AND RETURNED TO THE HOTLINE
—Original Message— From: WTC Hotline Imailto:[email protected]] Sent: Wednesday, March 13, 2002 12:49 PM To: Andrew Tucker (E-mail); Anita Sher (E-mail): Caroline Bragdon (E-mail): Chris D'Andrea (E-mail); Eddie Gabriel (E-mail): Greg Butler (E-mail): Jessica Leighton (E-mail): Jim Miller (E-mail); Laurel Blatchford (E-mail); Lee Ilan (E-mail): Liza Henry (E-mail): Louise Cohen (E-mail); Mike Gilsenan (E-mail): Nancy Jeffery (E-mail): Reena Mahajan (E-mail): Roger Hayes (E-mail); Rose Marabetti (E-mail): Sam Benson (E-mail): Sandy Mullin (E-mail): Tom Frieden (E-mail): Vince Coluccio (E-mail) Cc: [email protected] Subject: Summary of Calis Received by Lower Manhattan Air Quality Hotline 3/12/2002
Good Morning everyone.
The following is a summary of the calls received by the hotline on 3/12/2002. We opened this morning at 11:00 AM with 6 operators and 3 supervisors, everything is running smoothly so far. Please note that 1 have not yet set up the voicemail for the hotline, we will record the message for off-hours today so that callers during off hours can leave a message requesting a call-back.
Total calls received midnight 3/12 to midnight 3/13: 98 55 of these calls were received during off hours, the caller listened to the message and hung up. 43 of these calls were answered by an operator, see summary below.
Calls sorted by "Nature of Question” Cleaning - 4 Environment -16 Health - 2 Other -14 School -1 Missing log-in sheet - 6 Total - 43
Calls sorted by Referral Agency DEP - 13 DOH-1 DOS - 1 EDC-1 Other City Agency -12 Other Relief Org - 4 No Referral Agency - 5 Missing - 6 Total-43
Yesterday we found that the summary info needs to be adjusted. We will be reviewing each caller log-in sheet and may change the referral agency and/or nature of the call. As operators adjust to the system and the log-in sheets these summaries are likely to change. For now. Rose is taking care of the DEP referrals and Roger or I have been forwarding the DOH referrals. Please stand by for updated referral summaries as Roger, Jim, Rose and I continue to review call log in sheets.
I took a call this morning from Senator Schumer's office regarding an enforcement issue (uncovered debris removal trucks on Greenwich St.) that a constituent reported. I am referring this call to Kelly McKinney, DOH for follow-up.
Please send comments if you have any suggestions or need more information. 1
NYC-WTC_000139604
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NYC-WTC_000139604Source: NYC Law Department, mirrored locally
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NYC-WTC_000138401
Daily report summarizing calls received by the Lower Manhattan Air Quality Hotline on March 12.
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1 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.948
machine-extracted · confidence unavailable · Check page ↗2 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.944
machine-extracted · confidence unavailable · Check page ↗Filed elsewhere
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machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164256
Report summarizing call volume, staffing levels, and operational status for the Lower Manhattan Air Quality Hotline on March 12-13.
3 shared non-person entities · 1 shared topics · similarity 0.964
machine-extracted · confidence unavailable · Check page ↗2 shared non-person entities · 1 shared topics · similarity 0.955
machine-extracted · confidence unavailable · Check page ↗3 shared non-person entities · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗1 shared non-person entities · 1 shared topics · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164302
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1 shared non-person entities · 1 shared topics · similarity 0.943
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