NYC 9/11 Public Portal Document
Ace Audiovisual
FIRST YEAR WARRANTY MAINTENANCE STATEMENT
All equipment guaranteed/warranted with One Year on demand service and quarterly preventive maintenance
scheduled for all rooms and equipment. In the event of a malfunction requiring the removal of a piece of
equipment, a loaner piece of equipment will be provided, if available from our rental stock. Any and all
attempts will be made to insure equipment exchange or replacement to complete a Mayor’s Office of
Emergency Management In-house presentation.
EXCLUSION #1:
All costs for consumable components such as cathode ray tubes, lamps, etc. Parts and assemblies made
unserviceable due to negligence, misuse, external forces, loss of electrical power or power fluctuation, etc.
and their replacement are also excluded.
EXCLUSION #2:
Ace shall have full and free access to the equipment to provide service thereon. If persons other than Ace
representatives perform maintenance or repairs, and as a result further work is required by Ace to restore the
equipment to operating condition, such repairs will be billed at Ace’s published time and material rated then
in effect.
TERMS AND CONDIl IONS:
Ace will provide service and maintain the equipment including the exchange and replacement of parts and
components during Ace’.'> normal working hours 9 AM to 5 PM Monday through Friday.
EMERGENCY SERVICE:
Service will be rendered within four hours of phone notification. If equipment must be removed to be
repaired, a “free loaner” will be provided, if available from Ace Audio-Visuals current rental inventory. Any
and all attempts will be made to insure equipment exchange or replacement to complete a Mayor’s Office of
Emergency Management in-house presentation.
ACE AUDIOVISUAL 3
33-49 55“' STREET
WOODSIDE, NY 11377
718-458-3800
FAX 718-899-1995
NYC-WTC_000172883
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