E-mails 2003 M. Gilsenan

NYC 9/11 Public Portal Document

<[email protected]>, "Jeffrey Terhune 02/25/03 11:40 AM (E-mail)" <j terhuneSwarrenpanzer.com> Please respond to Subject: Phone Calls cburns

Dilshad,

As a follow up to yesterday's meeting, we have since discussed ways to achieve the DEP/EPA's request to contact all remaining eligible tenants in the next week, and have determined that it will be nearly impossible to achieve. With roughly 1000 calls to make, that's 200 calls per day, each requesting that they get back to us within 2 weeks. That means we will have to field up to 1000 calls in the next 2 weeks, along with making 3 follow up calls to each tenant. We are not currently set up with staff or telephone equipment to handle that volume in that short a period of time. The number of calls alone would overwhelm our phone system. Under the original terms of this contract, we were never obligated to schedule the entire universe of tenants at once. Our gameplan had always been to schedule approx two weeks ahead, and we would like to continue to do so with the understanding that we will achieve the 20 apt/day requirement (barring any significant tenant cancellations).

Please advise ASAP.

Thank you,

Clifford S. Burns, P.E. Vice President Director of Business Development Warren & Panzer Engineers, P.C. 212-922-0077

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