Emergency procurement invitation for WTC call center services with limited bidder list.
NYC-WTC_000162276–000162277Folder label: “E-mails 2002 M. Gilsenan”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document ’ <
Gilsenan, Michael From: Erdfarb, Stuart Sent: Wednesday, May 22, 2002 9:42 AM To: Avaltroni, Robert; Gilsenan, Michael (ex); Smyth, Virginia; Chapin, Diana; Fenves, Carol; Schiano, Frank; Hoffer, Mark Subject: FW: Invitation for Bid - WTC-CALL
FYI
---- Original Message---- From: Erdfarb, Stuart On Behalf Of Erdfarb, Stuart Sent: Wednesday, May 22, 2002 9:44 AM To: 'Phil Renter' Subject: RE: Invitation for Bid - WTC-CALL
This contract is being solicited pursuant to the Emergency provisions of the NYC Procurement Policy Board Rules and City Charter, and as such, only a limited number of contractors are being solicited, and an abbreviated period is being provided for the preparation of bids. Whether you choose to submit a bid or not is your decision. Bids will be opened on Thursday, May 23, 2002. See the notification that was sent to you for further details.
From: Phil Renter [mailto:[email protected]] Sent: Tuesday, May 21, 2002 3:24 PM To: [email protected] Subject: Invitation for Bid - WTC-CALL
To Whom It May Concern:
Pursuant to the Pre-Bid conference call yesterday, we would like to submit our comments.
Unfortunately, many call centers that have the experience and capability to provide the services that you require, such as us, are precluded from responding primarily because of the time factor that you have imposed. You have not provided sufficient time for a proper response. You do not have all the information readily available that is necessary for a call center to review and implement before starting service. It was unfair to impose such requirements realizing that recipients would be precluded from submitting a bid.
We have the latest in sophisticated computerized equipment; we have 35 years of experience; our rates are very competitive; our service is excellent. Having received your RFB during the day on Thursday (5/16), reviewing it on Friday (5/17), then being off for the weekend (5/18 & 5/20), then having a mandatory conference call on Monday (5/20), and then being required to mail a Bid no later than Wednesday ( 5/22), and then start service no later than Saturday (6/1) and all without complete information from your agency is something, that in our opinion, would not attract companies that are conservative and precise in establishing a new account, programming it, training its staff, testing call types, and then becoming fully operational. Perhaps you will receive a Bid from at least one of the conference callers but then it may not be in the interest of all parties concerned if that company is awarded the Bid simply by default because others, like us, did not have sufficient time nor information to prepare for it..
Please be advise that we will not submit a Bid based on all the above.
Thank you for considering us.
1
NYC-WTC_000162276
OCR can misread numbers and units. Confirm readings against the page image before using them.
Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000162272
Correspondence between DEP staff discussing a contractor's request to extend the bid deadline for the WTC-CALL project.
1 shared topics · Same agency, volume and box · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162270
Contractor complaint regarding insufficient time and information to respond to WTC-CALL invitation for bid with May 23 deadline.
1 shared topics · Same agency, volume and box · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162268
DEP staff correspondence regarding whether to postpone a WTC-CALL competitive bid deadline, with bid submissions due May 23, 2002.
1 shared topics · Same agency, volume and box · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162274
Correspondence from a contractor regarding insufficient time provided for responding to an invitation for bid for WTC services.
1 shared topics · Same agency, volume and box · similarity 0.944
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162278
Internal coordination regarding deadline for WTC call center services bid submission.
1 shared topics · Same agency, volume and box · similarity 0.943
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138479
DEP correspondence addressing WTC-CALL bid deadline and a vendor's request for extension due to insufficient preparation time.
1 shared topics · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138477
DEP correspondence regarding the WTC-CALL service bid invitation deadline of May 23, 2002, including vendor concerns about timeline and bidding process.
1 shared topics · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138485
DEP response clarifying that the WTC-CALL contract is solicited under emergency provisions with limited contractor participation and abbreviated bidding timelines.
1 shared topics · similarity 0.978
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138474
DEP staff correspondence regarding contract review, including questions about EPA insurance naming and contractor indemnification requirements.
1 shared topics · similarity 0.947
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138483
DEP correspondence discussing the decision to postpone or maintain the May 23, 2002 bid deadline for WTC-CALL service contract.
1 shared topics · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138481
DEP staff discussion regarding whether to postpone the WTC-CALL bid deadline, with recommendations based on expected bid quality.
1 shared topics · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147617
Document outlining requirements for a vendor to provide live operator services answering calls about residential cleaning and testing south of Canal Street.
Similar document embedding; no shared entity or topic indexed. · similarity 0.944
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
Page similarity is temporarily unavailable or this page has no indexed vector.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000162065
Notice instructing staff to preserve original World Trade Center documents as evidence for potential legal actions against the City.
Filed in the same folder
NYC-WTC_000162066
Daily summary of calls received by the WTC hotline on May 1, 2002, categorized by topic.
Filed in the same folder
NYC-WTC_000162067
Daily summary of calls received by WTC hotline operators on May 1, 2002, categorized by topic.
Filed in the same folder
Filed in the same folder
NYC-WTC_000162073
Daily summary of calls received by the WTC hotline on May 2, 2002, including requests for indoor air testing.
Filed in the same folder