NYC-WTC_000162208
Health Department suggestions to include references and EPA data entry specifications in the call center bid.
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Call center budget market research findings, May 2002
Machine-extracted title · confidence 70%Market research findings from vendor consultations recommending cost-per-minute billing model for call center services.
NYC-WTC_000162210–000162211Folder label: “E-mails 2002 M. Gilsenan”
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NYC 9/11 Public Portal Document
Gilsenan, Michael From: Smyth, Virginia Sent: Tuesday, May 14, 2002 7:30 PM To: Fenves, Carol; Erdfarb, Stuart Cc: Avaltroni, Robert; Gilsenan, Michael (ex) Subject: Call Center Bid Sheet
As per your suggestion, I contacted 3 of the 5 vendors in order to conduct market research to assist in setting up the bid sheet. While one vendor recommended itemizing each monthy item as a billable item (similiar to the first draft) the other two firms highly recommended formats as drafted below. Both advised it would be the most cost effective for the city because the major item would be the cost of calls per minute and we would only be billed for what is used. I think we are getting closer. Let me know what you think. I'll talk to you in the morning.
call center budget 2.xls
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NYC-WTC_000162210
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NYC-WTC_000162210Source: NYC Law Department, mirrored locally
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