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E-mails 2002 M. Gilsenan

Label derived from the City's folder field. The City does not supply document titles.NYC-WTC_000162194–000162199
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NYC 9/11 Public Portal Document

Call Center Estimated Cost Estimated Item Description Unit Price Unit Annual Budget Quantity Toll-free response $500 month 12 $ 6,000.00 center (2 numbers) Maintenance for $1,700 month 12 $ 20,400.00 phone lines Program Design/ IT $95 per hour 55 $ 5,225.00 I Script Updates Operator Training $25 per hour 100 $ 2,500.00 Account $60 per hour 250 $ 15,000.00 Management Account $45 per hour 150 $ 6,750.00 Coordinator Administrative (Call $25 per hour 1 Baa $ 25,000.00 Center Supervisor) Inbound/Outbound $1.27 per call 70, $ 88,900.00 Calls Weekend $35 per hour 3, Esa $ 105,! •22i.OO operators usage Weekend Manager $60 per hour 500 $ 30,000.00 usage Distribution of $1.50 per mailing 2, Bsa $ 3, .00 materials Total $ 307,775.00

NYC-WTC_000162195

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NYC-WTC_000162195Source: NYC Law Department, mirrored locally

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