Submission of final Scope of Work and proposed budget documents for a World Trade Center call center project.
NYC-WTC_000162194–000162199Folder label: “E-mails 2002 M. Gilsenan”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Call Center Estimated Cost Estimated Item Description Unit Price Unit Annual Budget Quantity Toll-free response $500 month 12 $ 6,000.00 center (2 numbers) Maintenance for $1,700 month 12 $ 20,400.00 phone lines Program Design/ IT $95 per hour 55 $ 5,225.00 I Script Updates Operator Training $25 per hour 100 $ 2,500.00 Account $60 per hour 250 $ 15,000.00 Management Account $45 per hour 150 $ 6,750.00 Coordinator Administrative (Call $25 per hour 1 Baa $ 25,000.00 Center Supervisor) Inbound/Outbound $1.27 per call 70, $ 88,900.00 Calls Weekend $35 per hour 3, Esa $ 105,! •22i.OO operators usage Weekend Manager $60 per hour 500 $ 30,000.00 usage Distribution of $1.50 per mailing 2, Bsa $ 3, .00 materials Total $ 307,775.00
NYC-WTC_000162195
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Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000163893
EPA proposes interagency agreement to FEMA regarding WTC asbestos, metals, and dioxin monitoring and validation with updated cost estimates for cleanup and monitoring activities.
4 shared non-person entities · Same agency, volume and box · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
6 shared non-person entities · 1 shared topics · similarity 0.980
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143653
Invoice detailing fees for the World Trade Center hotline project including distribution of materials and service costs.
6 shared non-person entities · similarity 0.972
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147614
Request for proposals seeking a vendor to provide a call center service answering public inquiries about residential cleaning and testing.
5 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
5 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
3 shared non-person entities · 1 shared topics · similarity 0.970
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000160482
Request for proposals seeking a vendor to manage high-volume public health emergency calls and data capture related to the World Trade Center response.
3 shared non-person entities · 1 shared topics · similarity 0.968
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
5 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
5 shared non-person entities · 1 shared topics · similarity 0.956
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138615
Proposed EPA/FEMA inter-agency agreement with data analysis and validation costs for dioxin, metals, and asbestos monitoring.
4 shared non-person entities · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138714
EPA proposes increased data analysis and validation costs for dioxin and metals monitoring in WTC cleanup.
4 shared non-person entities · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161033
Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
1 shared non-person entities · 1 shared topics · similarity 0.947
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
NYC-WTC_000162210
Market research findings from vendor consultations recommending cost-per-minute billing model for call center services.
Similarity score 0.963 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000147606
Memorandum discussing vendor recommendations for call center billing format based on cost-per-minute pricing rather than itemized monthly billing.
Similarity score 0.963 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143653
Invoice detailing fees for the World Trade Center hotline project including distribution of materials and service costs.
Similarity score 0.961 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143653
Invoice detailing fees for the World Trade Center hotline project including distribution of materials and service costs.
Similarity score 0.961 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000161115
Memo discussing vendor market research and cost-effective billing formats for a call center budget.
Similarity score 0.960 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162239
Initial budget estimates for call center and indoor apartment cleaning and testing program.
Similarity score 0.945 (not a probability)
machine-extracted · confidence unavailable · Check page ↗Machine-extracted building matches; verify each source. Buildings, never households.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000162065
Notice instructing staff to preserve original World Trade Center documents as evidence for potential legal actions against the City.
Filed in the same folder
NYC-WTC_000162066
Daily summary of calls received by the WTC hotline on May 1, 2002, categorized by topic.
Filed in the same folder
NYC-WTC_000162067
Daily summary of calls received by WTC hotline operators on May 1, 2002, categorized by topic.
Filed in the same folder
NYC-WTC_000162071
Correspondence regarding EPA and FEMA meetings on indoor air quality approaches for the World Trade Center site.
Filed in the same folder
NYC-WTC_000162073
Daily summary of calls received by the WTC hotline on May 2, 2002, including requests for indoor air testing.
Filed in the same folder