3 shared non-person entities · Same agency, volume and box · similarity 0.958
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E-mails R. Avaltroni 2002
Label derived from the City's folder field. The City does not supply document titles.NYC-WTC_000160646–000160647Page image
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NYC 9/11 Public Portal Document
Avaltroni, Robert From: Gilsenan, Michael Sent: Thursday, March 14, 2002 10:52 AM To: Chapin, Diana 001; Avaltroni, Robert; Radhakrishnan, Krish; Raffo, Barbara; Kelpin, Gerry Subject: xx FW: Summary of Calls Received by Lower Manhattan Air Quality Hotline 3/12/2002
HOTLINE SUMMARY FYI - ALL 13 REFERRALS TO DEP HAVE BEEN ADDRESSED AND RETURNED TO THE HOTLINE
--Original Message--- From: WTC Hotline [mailto:[email protected]] Sent: Wednesday, March 13,2002 12:49 PM To: Andrew Tucker (E-mail); Anita Sher (E-mail); Caroline Bragdon (E-mail); Chris D'Andrea (E-mail); Eddie Gabriel (E-mail); Greg Butler (E-mail); Jessica Leighton (E-mail); Jim Miller (E-mail); Laurel Blatchford (E-mail); Lee Ilan (E-mail); Liza Henry (E-mail); Louise Cohen (E-mail); Mike Gilsenan (E- mail); Nancy Jeffery (E-mail); Reena Mahajan (E-mail); Roger Hayes (E-mail); Rose Marabetti (E- mail); Sam Bensornf.E:maif.Aandy Mullin (E-mail); Tom Frieden (E-mail); Vince Coluccio (E-mail) Cc: cabragdo@ PII _._._._. Subject: Summary of Calls Received by Lower Manhattan Air Quality Hotline 3/12/2002
Good Morning everyone,
The following is a summary of the calls received by the hotline on 3/12/2002. We opened this morning at 11:00 AM with 6 operators and 3 supervisors, everything is running smoothly so far. Please note that I have not yet set up the voicemail for the hotline, we will record the message for off-hours today so that callers during off hours can leave a message requesting a call-back.
Total calls received midnight 3/12 to midnight 3/13: 98 55 of these calls were received during off hours, the caller listened to the message and hung up. 43 of these calls were answered by an operator, see summary below.
Calls sorted by "Nature of Question" Cleaning -4 Environment -16 Health -2 Other -14 School - 1 Missing log-in sheet - 6 Total -43
Calls sorted by Referral Agency DEP -13 DOH -1 DOS -1 EDC -1 Other City Agency -12 Other Relief Org -4 No Referral Agency -5 Missing - 6 Total -43
Yesterday we found that the summary info needs to be adjusted. We will be reviewing each caller log-in sheet and may change the referral agency and/or nature of the call. As operators adjust to the system and the log-in sheets these summaries are likely to change. For now, Rose
NYC-WTC 000160646
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NYC-WTC_000160646Source: NYC Law Department, mirrored locally
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