NYC 9/11 Public Portal Document
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Avaitroni, Robert ... .
From: Gilsenan, Michael
Sent: Thursday, March 14, 2002 10:52 AM
To: Chapin, Diana 001; Avaltroni, Robert; Radhakrishnan, Krish; Raffo, Barbara;
Kelpin, Gerry
Subject: XX FW: Summary of Calls Received by Lower Manhattan Air Quality Hotline
3/12/2002
HOTLINE SUMMARY FYI - ALL 13 REFERRALS TO DEP HAVE BEEN ADDRESSED AND
RETURNED TO THE HOTLINE
—Original Message—
From: wrc Hotline [mailto:[email protected]]
Sent: Wednesday. March 13,200212:49 PM
To: Andrew Tucker (E-mail): Anita Sher (E-mail): Caroline Bragdon (E-mail): Chris D'Andrea (E-mail):
Eddie Gabriel (E-mail): Greg Butler (E-mail): Jessica Leighton (E-mall): Jim Miller (E-mail): Laurel
Blatchford (E-mail): Lee Ilan (E-mail): Liza Henry (E-mail): Louise Cohen (E-mail): Mike Gilsenan (E-
mall): Nancy Jeffery (E-mail): Reena Mahajan (E-mail): Roger Hayes (E-mail): Rose Marabetti (E-
mail): Sam Benson (E-mail): Sandy Mullin (E-mail): Tom Frieden (E-mail): Vince Coiuccio (E-mail)
Co: [email protected]
Subject: Summary of Calls Received by Lower Manhattan Air Quality Hotline 3/12/2002
Good Morning everyone.
The following is a summary of the calls received by the hotline on 3/12/2002. We opened this
morning at 11:00 AM with 6 operators and 3 supervisors, everything is running smoothly so far.
Please note that I have not yet set up the voicemail for the hotline, we will record the message for
off-hours today so that callers during off hours can leave a message requesting a call-back.
Total calls received midnight 3/12 to midnight 3/13: 98
55 of these calls were received during off hours, the caller listened to the message and hung up.
43 of these calls were answered by an operator, see summary below.
Calls sorted by "Nature of Question"
Cleaning - 4
Environment - 16
Health - 2
Other-14
School -1
Missing log-in sheet - 6
Total-43
Calls sorted by Referral Agency
DEP-13
DOH-1
DOS-1
EDC-1
Other City Agency -12
Other Relief Org - 4
No Referral Agency - 5
Missing - 6
Total-43
Yesterday we found that the summary info needs to be adjusted. We will be reviewing each
caller log-in sheet and may change the referral agency and/or nature of the call. As operators
adjust to the system and the log-in sheets these summaries are likely to change. For now. Rose
is taking care of the DEP referrals and Roger or I have been forwarding the DOH referrals.
NYC-WTC_000160642
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