Folder 0025

NYC 9/11 Public Portal Document

In the event that you previously had leaks that have been repaired, you mayqualify for an adjustment under the Water Board's "leak forgiveness" program. In order to qualify, you must provide DEP with copies of any repair receipts associated with the plumbing. The bill must be less than two-years old to be eligible for an adjustment, if all the other eligibility criteria are met. payment My review of the account could find no indication of any inquiry to DEP and our of Finance transferred records fail to identify any payments dating back to 1994 when the Dept. billing responsibilities to DEP. At that time, you had an open balance of $101.23. Since that time, billing has continued quarterly and your current open balance is $4,703.69, which includes $1,020.96 in late payment charges. The Water Board caps the annual charges for a 1- family dwelling at $780. In order to qualify for this cap, you must have participated in the Residential Water Survey program to validate that the property is free of leaks. Your consumption, and the associated billing over the last 12 months are less than this amount so no adjustments would be made on prior bills. You may qualify for the cap for future bills.

Based on my review of your account, I find that the charges are valid and due to the NYC Water Board. I have The NYC Water Board allows for an appeal of my decision to their Executive Director. detailed the appeal process below for your information.

Final Appeal the If a customer disagrees with the decision rendered by the Deputy Commissioner of BCCS, Director of customer may appeal such decision by submitting a written request to the Executive the New York City Water Board within 30 days. The Final Appeal must include the, is identification of the property (street address, account number) and charge which the customer disputing, a statement of the reason or reasons why the customer believes the decision with Executive respect to the initial appeal was incorrect, and a copy of such written decision. The If circumstances within Director shall render a decision in writing within 60 days of receipt. the control of the customer, including but not limited to failure to provide access to a customer shall premise or a meter, prohibit the Executive Director from making a decision, the Executive Director be notified in writing stating why a decision cannot be rendered. If the set determines that the questioned charges are correct, the charges shall be due and payable as forth on the bill and/or delinquency notices. If the questioned charges are determined to be incorrect, appropriate remedial action shall be taken including the issuance of cancellations and/or corrected bills, and providing information relating to requests for refunds or credits.

Disposition of Interest During the Appeals Process

Customers are advised to pay all charges and appeal afterward. During the appeals process, interest charges on unpaid bills shall continue to accrue until the

NYC-WTC 000138140