NYC-WTC_000233682

NYC 9/11 Public Portal Document

RESPONSE GUIDELINES

2.6 Phone Threat Report Form

INSTRUCTIONS This form is intended to be used by utility staff that regularly answer phone calls from the public (e.g., call center operators). The purpose of this form is to help these staff capturer as much information from a threatening phone call while the caller is on the line. It is important that the operator keep the caller on the line as long as possible in order to collect additional information. Since this form will be used during the call, it is important that operators become familiar with the content of the form. The sections of the form are organized with the information that should be collected during the call at the front of the form (i.e., Basic Call Information and Details of Threat) and information that can be completed immediately following the call at the end of the form (i.e., the description of the caller). The information collected on this form will be critical to the threat evaluation process.

Remember, tampering with a drinking water system is a crime under the SDWA Amendments!

THREAT NOTIFICATION Name of person receiving the call:

Date phone call received: Time phone call received:

Time phone call ended: Duration of phone call:

Originating number: Originating name: if the number/name is not displayed on the caller ID, press *57 (or call trace) at the end of the call and inform law enforcement that the phone company may have trace information.

Is the connection clear? □ Yes □ No

Could call be from a wireless phone? □ Yes □ No

DETAILS OF THREAT Has the water already been contaminated? □ Yes □ No

Date and time of contaminant introduction known? □ Yes □ No Date and time if known:

Location of contaminant introduction known? □ Yes □ No Site Name:

Type of facility □ Source water □ Treatment plant □ Pumpstation □ Ground storage tank □ Elevated storage tank □ Finished water reservoir □ Distribution main □ Hydrant □ Service connection □ Other

Address:

Additional Site Information:

19 Interim Final - August 2004

CITY_21MC100_004992358

NYC-WTC_000233701