Report detailing the volume and categories of public inquiries handled by the World Trade Center hotline operators.
NYC-WTC_000163597–000163598Folder label: “E-mails 2002 M. Gilsenan”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
Gilsenan, Michael From: WTC Hotline [[email protected]] Sent: Monday, April 01, 2002 12:22 PM To: David Longshore (E-mail); Vince Coluccio (E-mail); Andrew Tucker (E-mail); Anita Sher (E- mail); Caroline Bragdon (E-mail); Chris D'Andrea (E-mail); Eddie Gabriel (E-mail); Greg Butler (E-mail); Jessica Leighton (E-mail); Jim .Miller (E-mail); Kara Cadag (E-mail); Laurel Blatchford (E-mail); Lee Ilan (E-mail); Liza Henry (E-mail); Louise Cohen (E-mail); Mike Gilsenan (E- mail); Nancy Jeffery (E-mail); Reena Mahajan (E-mail); Roger Hayes (E-mail); Rose Marabetti (E-mail); Sam Benson (E-mail); Sandy Mullin (E-mail); Tom Frieden (E-mail) Subject: Summary of Hotline Calls Received on March 29, 2002
Good Morning Everyone,
The following is a summary of the calls that hotline operators responded to on Friday, March 29:
We received a total of 22 calls during operating hours 7 calls were about cleaning 3 calls were about the environmental conditions in lower Manhattan 2 calls were requests for indoor air testing 7 calls were for the old WTC hotline 1 call was a request for DOH phone numbers 2 calls were about the purpose and scope of the hotline
We received a total of 6 messages over the weekend, 4 of which were hang-ups and 2 of which were personal calls for operators.
-Caroline
Lower Manhattan Air Quality Hotline 212-221-8635, Hours of Operation 11:00 AM - 7:00 PM To reach Hotline Operators please call: 212-704-5115 To fax Hotline Operators: 212-704-5170
NYC-WTC 000163597
OCR can misread numbers and units. Confirm readings against the page image before using them.
Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000163619
DOH discussion of professional cleaning standards, HEPA vacuuming appropriateness, and residential dust testing.
6 shared non-person entities · Same agency, volume and box · similarity 0.952
machine-extracted · confidence unavailable · Check page ↗2 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.949
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138458
DOH review of air sample analytical methods regarding asbestos fiber differentiation and carpet cleaning/disposal guidance for post-9/11 contamination.
6 shared non-person entities · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000163621
Technical analysis of asbestos fiber test results and discussion of cleaning versus replacement standards for contaminated building materials.
5 shared non-person entities · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000139641
DEP memo forwarding DOH referral regarding potentially anomalous air sample results and questions about building owner compliance with cleaning.
6 shared non-person entities · similarity 0.954
machine-extracted · confidence unavailable · Check page ↗5 shared non-person entities · similarity 0.953
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000162294
Correspondence requesting existing frequently asked questions to assist with shifting WTC calls from one hotline to another.
3 shared non-person entities · 1 shared topics · similarity 0.946
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164271
Weekly summary of calls received by the WTC hotline regarding environmental conditions in lower Manhattan.
2 shared non-person entities · 1 shared topics · similarity 0.946
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164359
DEP discussion of hazard remediation exemptions for WTC building facade cleanup contractors and water use restrictions during drought.
2 shared non-person entities · 1 shared topics · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000163781
Daily summary of hotline calls categorized by topic including cleaning, outdoor environment, and indoor air testing.
4 shared non-person entities · similarity 0.945
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138411
Technical memo addressing HEPA vacuuming appropriateness, definitions of professional cleaning, and rug asbestos fiber concentration interpretation.
5 shared non-person entities · similarity 0.944
machine-extracted · confidence unavailable · Check page ↗2 shared non-person entities · 1 shared topics · similarity 0.943
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
NYC-WTC_000138414
Daily summary of calls received by the WTC Hotline on March 29, categorizing inquiries about cleaning and environment.
Similarity score 1.000 (not a probability)
machine-extracted · confidence unavailable · Check page ↗Similarity score 0.997 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138415
Daily summary of calls received by the WTC Hotline on March 28, including counts for cleaning and environmental questions.
Similarity score 0.997 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164359
DEP discussion of hazard remediation exemptions for WTC building facade cleanup contractors and water use restrictions during drought.
Similarity score 0.996 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138417
Daily summary of calls received by the WTC Hotline on March 25, including voicemail messages and call categories.
Similarity score 0.996 (not a probability)
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000138457
Daily summary of calls received by WTC hotline operators on April 2, 2002.
Similarity score 0.996 (not a probability)
machine-extracted · confidence unavailable · Check page ↗Machine-extracted building matches; verify each source. Buildings, never households.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000162112
Widely distributed message to multiple agencies regarding WTC environmental response coordination.
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NYC-WTC_000162387
Correspondence regarding the handling procedures for World Trade Center debris from 130 Liberty Street.
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NYC-WTC_000162420
Distribution of the prepared activity matrix document intended for FEMA regarding the World Trade Center project.
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NYC-WTC_000162488
EPA memo to multi-agency distribution list regarding post-9/11 environmental response policy and coordination.
Filed in the same folder