Tenant contact status and cancellation policy discussion, Feb 2003

NYC 9/11 Public Portal Document

Gilsenan, Michael From: Clifford S. Burns, P.E. [[email protected]] Sent: Wednesday, February 26, 2003 3:58 PM To: [email protected] Cc: [email protected]; [email protected]; [email protected] ; [email protected]; Jeffrey Terhune (E-mail) Subject: RE:

Pat,

We have fully sifted through the OEI database and determined that as of Monday's meeting, there were 750 tenants available to be called (582 C&T; 168 test only). Since then, 200 tenants have been contacted, 33 C&T Inspections have been scheduled, and 10 Test Only Inspections have been scheduled (the balance of tenants could not be reached on first try).

In speaking with another quadrant consultant, I was informed that a revised cancellation policy now calls for only 2 phone calls and the letter. Is this correct? I don't want to change protocol based on another consultant's information.

For the letter, will sending them overnight via Airborne Express (the carrier we have an account with) be acceptable? Krish had stated that he wanted USPS Express, but USPS cannot get several hundred envelopes (500 - 600 will be required) to us for 10 days. We can start using Airborne immediately (and it is $2 cheaper than USPS). I left this message for Krish, but have not heard back yet. Please advise.

We have reassigned personnel and increased our calling efforts, including evening calling shifts, to achieve the goal of making initial contact and sending the letter (as applicable) to all 750 before next Wed meeting.

We will also have a reporting of all information you requested by Friday 10 AM.

It is my and Warren & Panzer's commitment to fulfill all obligations of this contract and make every reasonable effort to complete the project as soon as possible.

Sincerely,

Clifford S. Burns, P.E. Vice President Director of Business Development Warren & Panzer Engineers, P.C. 212-922-0077

---- Original Message---- From: Evangelista. Patl^epamail.epa.gov [mailto:[email protected]] Sent: Wednesday, February 26, 2003 1:06 PM To: Clifford S. Burns, P.E. Cc: (E-mail); [email protected] Subject:

As per my discussion with you yesterday, in follow-up to my meeting with your representatves on 2/24/03 and in response to your email below, this is to reiterate that we requested you to assess the number of valid apartment requests that were available for you now to contact to schedule for our assistance (test only & clean and test). I explained that such valid requests are available to you based on whole building 1

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