NYC 9/11 Public Portal Document
perhaps get reimbursed for air purifiers and HEPA vacuums. Some residents were also
interested in finding out more about their rights as tenants, and what they should
reasonably expect from the building management in terms of cleaning. In addition to the
air quality related issues, people wanted information regarding mental health (24%),
their children’s adjustment (12%) and financial information (28%). Many respondents
also said they needed more information about their eligibility for assistance from FEMA
and other relief agencies and resources.
A few of the topics raised were specific to a neighborhood. In Battery Park City, where
residents are much more cut off geographically, there is a need for information
regarding transportation and access issues. In Southbridge, where phone service has
continued to be a problem, many respondents asked for information regarding getting
reimbursements for their cell phone expenses and finding out how to deal with ceil
phone companies that have misrepresented their service plans. Residents of
Southbridge, which has a relatively older population, were also interested in information
regarding senior services. Independence Plaza, which is located adjacent to the pier
where dump trucks are transferring debris to barges 24 hours a day, is reporting
considerable noise and vibrations that have been affecting sleep patterns and nerves.
These residents were particularly interested in getting information about what they could
do about this issue.
Limitations: The findings from this project should be viewed in light of two key
limitations. First, the sample of residents surveyed represents only select
neighborhoods in lower Manhattan and does not reflect those residents who had not re
occupied their homes at the time of the survey. A large proportion of people in Battery
Park City had not reoccupied at the time of our survey and were thus not represented in
these findings. Focus groups have been scheduled to capture these gaps in the needs
assessment. Second, it should be noted that normally, respiratory symptoms are known
to increase at this time of year.
CONCLUSIONS:
The Community Needs Assessment conducted in lower Manhattan identified a number
of issues and potential areas for intervention. First, residents of lower Manhattan are
worried about their health and safety. There is clearly a tremendous concern about the
air quality and its potential effects on health. The high proportion of the population
experiencing symptoms likely to be related to respiratory irritants contributes to this
concern. Second, the majority of households have not been cleaned according to
recommendations, possibly increasing the exposure to respiratory irritants. Third,
almost 40% of lower Manhattan residents are experiencing symptoms suggestive of
PTSD, and less than a third of the population has received supportive counseling. There
are likely to be thousands of people living in lower Manhattan who could benefit from
mental health services. A sizable proportion of these people may not seek services on
their own initiative, or may not have access to or be aware of the mental health services
that are available.
Community Needs Assessment 10
NYC-WTC_000150503
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