NYC 9/11 Public Portal Document
Chapter 5
Air Quality-Related Communications
Not Effective in Getting Public and Workers
to Take Recommended Precautions
A critical component in helping the public minimize exposure to potential health
hazards resulting from a terrorist attack or other disasters involves communicating
risk information to the public. Armed with such information, the public can take
positive steps to mitigate potential exposures as well as other precautions to avoid
unnecessary health risks. After the terrorist attack on WTC, government
communications were criticized for not providing timely and accurate information
to the public. Evidence gathered through studies and various governmental
hearings indicates that the public and Ground Zero workers did not receive
sufficient air quality information, wanted more information on the associated
health risks, and did not consistently take precautions recommended by
government communications to minimize their health risk. Because of these
concerns, the OIG conducted a survey of New York City residents regarding
government communications. These results will be reported separately.
NYCDOH Survey Found Residents Wanted More Air Quaiity
Information and Did Not Use Recommended Cleaning Procedures
From October 25 through November 1,2001, NYCDOH conducted a door-to-
door survey of residents in Lower Manhattan’s Battery Park City, Southbridge
Towers, and Independence Plaza. All of these neighborhoods were in close
proximity to the WTC towers. A representative sample of apartments from each
of these three areas was selected and a total of 414 interviews were conducted.
The survey reached two conclusions related to air quality:
• Residents of Lower Manhattan were worried about their health and safety.
There was a tremendous concern about the air quality and its potential effects
on health. The high proportion of the population experiencing symptoms
likely to be related to respiratory irritants contributed to this concern.
• The majority of households had not been cleaned according to
recommendations, possibly increasing the exposure to respiratory irritants.
Specifically, in regard to air quality information, the report noted that:
The topics of most interest to this population related to air quality, its
safety and its effect on the physical health of both adults and children
(70% said they wanted more information about air quality). There is a
41 Report No. 2003-P-00012
NYC-WTC_000145396
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