NYC 9/11 Public Portal Document
Page 3
Milford Management
10/17/01
Prior to commencement of work, a service schedule will be arranged with management
in order to allow us access to all apartments in a particular line.
Tenants must remove furniture or items under or in front of vents in order for our service
men to have easy unobstructed access.
Pets should be secured in locked rooms.
Our service men do not have authority to enter and remain in apartments with out the
accompaniment of the occupant or building personnel.
We will be as careful as possible in removing painted on registers in order to limit any
paint chipping or plaster chips and brakes. In the event that a register or vent cover is
too worn or rusted, a new one will be provided at a reasonable cost (upon written
authorization from management).
All collected debris will be properly bagged and placed with buildings trash.
We will make every attempt to access all apartments if needed. If access can not be
achieved and that particular apartment's vents can not be sealed off, then it will be
the decision of management as whether to risk contamination of that particular
unit or simply not service the connecting shaft line.
It is management's responsibility to inform tenants and staff of access dates. We will
make a second attempt to clean any apartment's vents or tenants who were not home
at initial cleaning.
NYC-WTC 000120683
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