Discussion regarding the drafting of contract orders for World Trade Center related work and confirmation of available funding in the budget.
NYC-WTC_000161033–000161048Folder label: “E-mails R. Avaltroni 2002”
OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
SECTION m : SCOPE OF SERVICES
A. AGENCY GOALS AND OBJECTIVES
The Agency’s goals and objectives are to maintain live operator services which allow the Department to:
• Maximize its ability to provide accurate, up-to-date information to the public regarding public health issues.
Maintain a cost effective, quality reporting system for acquiring and disseminating information regarding public health issues and/or emergencies.
B. AGENCY ASSUMPTIONS REGARDING CONTRACTOR APPROACH
Agency’s assumptions regarding which approach will best achieve die goals and objectives set out above are as follows:
The contractor would have:
• History of at least one implementation of a similar contract providing live operator services in a large urban setting.
• Experience in the maintenance of live operator services.
The contractor would perform the following services:
1) Provide live operator assistance to handle up to 1,200 calls per hour between the hours of 8:00 A.M. to 9:00 PM, Monday through Friday.
2) Provide live operator assistance outside of the above mentioned hours, possibly twenty-four hours a day, seven days a week if requested, preferably at a discounted rate.
3) Ensure no busy signals, and call pick-up within three rings.
4) Ensure that no caller should wait in a “queue” for more than 30 seconds.
5) Provide additional operators within 24 hours notice should call volume increase.
6) Commence service within 24 to 36 hours notice by DOH of a new script.
7) Equip operators with specified scripts of information to relay to callers and have the technological ability to easily access the appropriate script.
8) Immediately update scripts and alert/train operators of changes in script upon notification by DOH. Modification of actual scripts would occur within 2 hours of notification by DOH.
9) Provide the Department a toll-free or local NYC lead number at no cost to DOH.
10) Provide operator service in English and Spanish and other languages upon request.
11) Provide TTY provisions for the hearing impaired. 4
NYC-WTC_000161037
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NYC-WTC_000147621
Transmittal of Request for Proposal for live operator services, including vendor list and supporting documentation from City Department of Health.
7 shared non-person entities · 1 shared topics · similarity 0.999
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143699
Request for proposals from NYC Department of Health seeking vendors to provide live operator services for the WTC hotline.
7 shared non-person entities · 1 shared topics · similarity 0.999
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
7 shared non-person entities · 1 shared topics · similarity 0.993
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
7 shared non-person entities · 1 shared topics · similarity 0.984
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000163834
Notification of ongoing interviews for design and implementation of information dissemination campaign for Lower Manhattan recovery, including environmental information.
1 shared non-person entities · 1 shared topics · similarity 0.965
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000164880
Notification of scheduled interviews for Lower Manhattan recovery initiative environmental information dissemination campaign.
1 shared non-person entities · 1 shared topics · similarity 0.965
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000151014
March 2002 Request for Proposals document from the City of New York regarding a communications firm for Lower Manhattan.
1 shared non-person entities · 1 shared topics · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
1 shared non-person entities · 1 shared topics · similarity 0.952
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
4 shared non-person entities · 1 shared topics · similarity 0.951
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000167849
Solicitation for architectural and engineering services for the Mayor's Office of Emergency Management at 7 World Trade Center.
Similar document embedding; no shared entity or topic indexed. · similarity 0.950
machine-extracted · confidence unavailable · Check page ↗1 shared non-person entities · similarity 0.950
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
1 shared non-person entities · similarity 0.947
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NYC-WTC_000160529
Notice instructing staff to preserve original World Trade Center documents as potential legal evidence and not dispose of them.
Filed in the same folder
NYC-WTC_000160530
DEP memo documenting inconsistent dust control from WTC debris transport trucks affecting school reopening plans.
Filed in the same folder
Filed in the same folder
NYC-WTC_000160536
DEP memo discussing WTC recovery contractor operations, fuel requirements, infrastructure repairs, and school proximity.
Filed in the same folder
NYC-WTC_000160537
Forwarded draft press release from NYC Department of Health regarding WTC environmental and health guidance.
Filed in the same folder