NYC 9/11 Public Portal Document
Avaltroni, Robert
From: Avaltroni, Robert
Sent: Saturday, November 30, 2002 3:51 PM
To: '[email protected]' v r, ,•
Subject: Re: Residential Cleaning and Testing Program - Cancellation Policy
Importance: High
1 could not have said it better myself. Let s keep the heat on with the finish line in sight.
Sent from Bob's BlackBerry Wireless Handheld
—Original Message—
From: Gair, Brad <[email protected]>
To: Kathy Callahan (E-mail) <[email protected]>
CC: Picciano, Joe <[email protected]>; Melnick, Walter <[email protected]>
Sent: Sat Nov 30 15:27:11 2002
Subject: Residential Cleaning and Testing Program - Cancellation Policy
Kathy,
Since our last meeting, I have not heard anything about how you are implementing the Cancellation Policy in conjunction
with the Residential Cleaning and Testing Program. As we discussed, it is unfair to expect the contractors to bear the
financial burden of missed appointments unless we are going to enforce a strict Cancellation Policy. 1 hope that by now,
we have dropped all applicants who have missed more than one appointment since the inception of the program. This is
absolutely essential in order to focus available resources on those applicants who actually want the service.
Please advise.
Brad Gair
FEMAWTC
.646.746.1888/officel
i pil
1
NYC-WTC_000159996
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