OCR status: ok · source: pdftotext
NYC 9/11 Public Portal Document
A Mandatory Pre-bid Conference will be held via conference call on Monday, May 20, 2002 at 10:30 A.M. EST. Bidders must call (202) 260-7280 Access Code 7083#, Representatives of NYC DEP and USEPA will be available to answer questions.
B. Contract Term:
The term of the contract will be for a period of 365 consecutive calendar days. There is no minimum amount of work guaranteed under this contract and the Department reserves the right to terminate services upon 10 days written notice to the Contractor.
C. Qualification Requirements:
A. History of at least one implementation of a similar contract providing live operator services in a l uge urban ‘netting.
B. A minimum of three years experience in the maintenance of live operator services.
D. Tasks:
The contractor would perform the following services:
1) Provide live operator assistance to handle up to 400 calls per day between the hours of 10:00 a.m. and 8:00 p.m., Monday through Friday and 10:00 a.m. and 5:00 p.m. Saturdays and Sunday's from June 1, 2002 through August 31, 2002.
2) Provide live operator assistance to handle up to 200 calls per day between the hours of 10:00 a.m. and 8:00 p.m., Monday through Friday and 10:00 a.m. and 5:00 p.m. Saturdays and Sundays from September 1, 2002 through December 31, 2002.
3) Provide live operator assistance to handle up to 50 calls per day between the hours of 10:00 a m. and 8:00 p.m., Monday through from January 1, 2003 through May 29, 2003.
4) Ensure no busy signals, and call pick-up within five rings.
5) Ensure that no caller should wait in a “queue” for more than one minute
6) Provide additional operators within 24 hours notice should call volume increase.
7) Equip operators with specified scripts prepared by the Agency and have the technological ability to easily access the appropriate script from the Agency Web site.
8) Immediately alert/train operators of changes in script upon notification by EPA.
9) Provide the Department a toll-free or local NYC lead number at no cost to DEP.
NYC-WTC_000143657
OCR can misread numbers and units. Confirm readings against the page image before using them.
Ranked by indexed similarity. Reasons describe shared subjects and filing context; check the source records.
NYC-WTC_000143567
Draft form collecting resident data on apartment dust conditions and prior cleaning efforts for the EPA cleaning program.
7 shared non-person entities · Same agency, volume and box · similarity 0.969
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143600
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
5 shared non-person entities · Same agency, volume and box · similarity 0.968
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143715
Formal request for proposals from the NYC Department of Health seeking vendors to provide live operator services for emergency hotlines.
7 shared non-person entities · Same agency, volume and box · similarity 0.966
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143606
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
11 shared non-person entities · Same agency, volume and box · similarity 0.963
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000143681
Bid proposal document outlining requirements for a vendor to provide live operator services for the EPA WTC hotline.
6 shared non-person entities · 1 shared topics · Same agency, volume and box · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗6 shared non-person entities · similarity 0.972
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000140959
Form authorizing the City of New York to proceed with obligations related to FEMA emergency management programs for WTC cleanup.
7 shared non-person entities · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗9 shared non-person entities · 1 shared topics · similarity 0.962
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000115124
Fax cover sheet from DEP Enforcement dated September 5, 2002, transmitting 13 pages regarding WTC debris.
9 shared non-person entities · 1 shared topics · similarity 0.961
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000112472
A fax transmission header page from the Department of Environmental Protection regarding 45 Wall Street.
8 shared non-person entities · 1 shared topics · similarity 0.960
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000099831
Agreement between the City of New York DEP and a landowner to remove foreign material from building exteriors near the former World Trade Center site.
7 shared non-person entities · 1 shared topics · similarity 0.959
machine-extracted · confidence unavailable · Check page ↗NYC-WTC_000097066
Notice of a mandatory pre-bid meeting and scope for asbestos abatement at 125 Cedar Street in August 2002.
8 shared non-person entities · 1 shared topics · similarity 0.959
machine-extracted · confidence unavailable · Check page ↗Similar subjects in other documents. Similarity does not establish the same event, measurement or conclusion.
Page similarity is temporarily unavailable or this page has no indexed vector.
Machine-extracted building matches; verify each source. Buildings, never households.
Readers open these alongside this record — through an Ask answer, the same folder, or indexed similarity. Not a claim they are about the same event.
NYC-WTC_000143592
Legal notice from City Law Department directing preservation of World Trade Center-related documents for potential litigation and identifying contact for document inquiries.
Filed in the same folder
Notice instructing staff not to dispose of original World Trade Center documents as they are required for potential legal actions.
Filed in the same folder
Summary of a Request for Proposals seeking a vendor to manage high-volume public health emergency calls in New York City.
Filed in the same folder
Request for proposals seeking a vendor to provide live operator services for public health emergency hotlines in New York City.
Filed in the same folder
Press release announcing the launch of the EPA hotline for home cleaning and testing services in Lower Manhattan.
Filed in the same folder